Administrative Assistant / Phone Representative

River Ridge Dermatology
Job Type: Full-time
Pay: $16.00 - $21.00 per hour
Work Location: In person
Locations: Roanoke, Blacksburg, and Narrows, Virginia

Position Summary

River Ridge Dermatology is seeking a dependable, professional, and patient-focused Administrative Assistant / Phone Representative to join our team.

This position plays an important role in the daily operations of our practice and serves as one of the first points of contact for our patients. The ideal candidate is friendly, organized, comfortable handling a high volume of phone calls, and able to manage multiple priorities in a fast-paced medical office.

This role will provide administrative and clerical support to our providers, managers, and staff while also assisting patients by phone with scheduling and other general needs.

Responsibilities

• Answer and manage a high volume of incoming patient phone calls
• Provide professional and courteous assistance to patients
• Schedule, reschedule, and cancel patient appointments
• Route calls and messages to the appropriate clinical or administrative team member
• Assist patients with general questions and practice information
• Perform general administrative and clerical duties
• Support providers, managers, and staff with daily office needs
• Maintain accurate patient and administrative information
• Assist with document management, data entry, and other office tasks
• Follow practice policies related to patient privacy and confidentiality
• Work collaboratively with team members across multiple office locations
• Travel between our Roanoke, Blacksburg, and Narrows locations as needed

Qualifications

• Strong customer service and communication skills
• Professional and courteous phone presence
• Ability to remain organized while handling multiple calls and tasks
• Dependable, punctual, and able to work effectively as part of a team
• Comfortable working in a fast-paced medical office environment
• Strong attention to detail
• Basic computer and data entry skills
• Previous experience in a medical office, call center, phone representative, administrative assistant, or customer service role preferred
• Experience with medical scheduling or electronic medical records is a plus
• Must be willing and able to travel between River Ridge Dermatology locations as needed

Benefits

Eligible full-time employees may receive:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee discount
• Flexible scheduling

About River Ridge Dermatology

River Ridge Dermatology is committed to providing high-quality dermatologic care and an excellent experience for our patients. We are looking for someone who takes pride in helping patients, communicates well, and wants to be part of a growing healthcare team.