Position Summary:
Responsible for professional customer service, billing, and administrative duties as it relates to the customers of the locations business lines of feed, grain, and soy processing plant.
Duties & Responsibilities:
- Greets customers and establishes a helpful friendly atmosphere.
- Continually arranges or cleans to assure a positive image to the customer.
- Monitor vendors in the proper delivery of their product as authorized.
- May originate or prepare correspondence or emails as directed.
- Manage inbound and outbound shipments for customers coming across the truck scale.
- Ability to grade grain and identity foreign materials (will train).
- Record test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded.
- Coordination of delivery numbers, daily inputs, and verification of accuracy.
- Basic customer service and communication including answering phones when other office staff is occupied assisting customers, communication to customers regarding location hours and ticket information.
- Assist office staff with filing, reporting, tidiness of scale operation area and other duties as time allows.
- Processes invoices to include matching the bill of lading with the proper weight and verification with the purchase order.
- Enter all incoming ingredients into the system with cost and make monthly inventory adjustments.
- Manage and update Feed Price Sheets.
- Administer specific customer billing details on Monthly basis.
- Inputs business activities using the Agvantage software system and works with corporate personnel to assure completeness and accuracy of data input.
- Communicates with customers and relays pertinent information to the appropriate personnel.
- Customer invoicing.
- Communicating inbound shipments and pickups with appropriate locations personal
- Other duties as assigned.