JOB DUTIES AND ESSENTIAL FUNCTIONS:
Responsible for operating a multi-line phone system, answering all calls to ensure customers speak to a live person and are pleasantly greeted and transferred to correct person in a timely and accurate manner.
Maintains a professional, customer-focused first impression for all customers entering into division.
Responsible for accurate and efficient keying of customer related transactions.
Responsible for timely and accurate administration functions supporting needs of company and customers, including but not limited to: invoicing, unbilled route reports, processing RMA credits, daily sales, purchase requisition vouchers, receive and transfer coil inventory support, creating and documenting deposits; ingoing and outgoing mail / FedEx / UPS; storage and file maintenance of Bills of Lading; scanning and file maintenance
Supports the needs of the company and customers through processing invoices, unbilled route reports, RMA credits, daily sales, and purchase requisition vouchers.
Assists with receiving and transferring coil inventory.
Manages ingoing and outgoing mail and shipments.
Manages storage and file maintenance.
Knows, understands and applies the company’s cash handling policy and CPU (customer pick-up) practices and procedures.
Generates accurate and timely department reports weekly or monthly, as needed.
Responsible for open and close of front office area for the day.
Support payroll functions, as needed.
Assists in organizing and executing company events.
Other duties and special projects as assigned.
MINIMUM QUALIFICATIONS:
Ability to handle multi-line phone system
Ability to work within a team
Ability to meet deadlines and work in a fast-paced environment with interruptions and prioritize duties
Three or more years office/administration experience preferred
High school diploma or equivalent
Consistently exhibits and displays the company’s values of “Own It. Can Do. Act in Love.”
Founded in 1988, Central States Manufacturing, Inc. manufactures metal roofing, siding, and building components. Central States is 100% employee-owned, with a strong, stable history of growth. We are recognized as a leader in the metal building industry.
Central States is based in northwest Arkansas, with locations across the United States. With more than 500 employee-owners, we sell to over 3,000 metal customers across the country.
Central States has a mission and set of values that are more than plaque on the wall: they guide the actions of our company and our employee-owners. Along with our customer promise of “Right, On Time, Every Time,” Central States creates raving fans of our customers while developing our employee-owners both personally and professionally.
Central States needs talented people in production, operations management, sales, trucking, human resources, finance, and everything in between. We offer competitive compensation programs that include base salary, excellent benefits, bonus opportunities, company stock, and a 401(k) plan.