: Administrative medical office patient scheduling skills minimally 1 year. Must possess an ability to maintain excellent relationships with internal and external customers. Excellent verbal and written communication skills, including correct grammar usage. Must participate and promote teamwork. Must have strong multi-tasking skills with the ability prioritize tasks in collaboration with others.
Preferred: Experience processing patient referrals and obtaining insurance authorizations. Medical terminology. Experience using electronic medical record system (Epic Information Systems Cadence/Referrals).
TYPICAL PHYSICAL/MENTAL DEMANDS
Must be able to work independently and collaboratively with co-workers and clients, maintaining a positive and professional attitude. Must be highly skilled in ability to prioritize work demands, organize time efficiently and reach out for assistance as needed. Must deal effectively with the stress of deadlines, multitasking and frequent interruptions. Physical demands include the ability to lift 25 pounds regularly and occasionally 50 pounds to assist a customer. Must be able to walk/maneuver frequently in and around the building and be able to operate several different desktop devices, computer, scanner, phone etc.
ESSENTIAL JOB FUNCTIONS
Provide a high standard of customer service for clinic staff, physicians, and patients; professional and courteous.
Supports a collaborative and cooperative environment to facilitate mutual respect and effective interpersonal relations.
Demonstrate good problem solving and critical thinking skills.
Review, research and process incoming referral requests via multiple methods; EMR, fax, in person etc.
Manages EHR work queues as delegated by lead staff.
Verify insurance eligibility and benefits for referral purposes and scheduling.
Registers patient accounts and audits/monitors information for accuracy and to ensure proper billing.
Gather clinical data and payor criteria as needed to submit authorization requests via various electronic mediums.
Schedules outpatient appointments using the scheduling tools and per department protocols.
Provides phone reception services, escalating issues and work to leads as needed, appropriately.
Processes paperwork timely and per department and HIPAA policies; ie scanning, waitlist, progress notes.
Utilizes various tracking systems with thorough documentation to promote team awareness and ensure patient safety.
Performs all job functions in a timely, efficient and effective manner as a part of the team.