Administrative Compliance Technician

The purpose of this classification is to provide specialized administrative support for a diverse department. Incumbents in this classification provide specialized administrative support that requires a knowledge of departmental operations and procedures. Specifically, this position is to support a highly specialized compliance department that has 3 distinct divisions: Disadvantage Business Enterprise/Local Small Business Opportunity Program, Equal Employment Opportunity, and Americans with Disabilities Act, with executing the necessary daily job functions and to provide a much needed resource for the department.

KEY RESPONSIBILITIES AND PERFORMENCE STANDARDS:

• Assists DBE Coordinator in contract data and program administration, tracking, and data entry, along with compiling the needed information for annual, semi-annual, and quarterly reporting. Processes a variety of documentation associated with department operations within designated timeframes and per established procedures; receives, reviews, records,types, and/or distributes documentation; enters data into computer systems; logs, tracks, or maintains records regarding department activities; and compiles data for further processing or for use in preparation of department reports; files, maintains, and stores hardcopy records.
• Assists EEO Coordinator with intakes, investigation interviews, and departmental reports. Schedules all interviews. Assists with composing letters and reports of findings. Assists with compiling information and preparation of the EEO-4 report. Logs, tracks, and maintains all EEO cases in the Cityworks database as well as paper files. Attends and participates in various training programs.
• Assisting ADA coordinator in compiling and maintaining data for the transition plan update and citizen ADA complaints.
• Assisting in the maintenance of the compliance department's records and ensuring the accuracy of those records.
• Receives and sorts incoming documentation and materials: sends/receives documentation; distributes/delivers incoming faxes, mail, or other documentation to appropriate personnel; sorts, organizes, opens, and/or distributes incoming mail; signs for incoming packages and delivers to appropriate personnel; processes outgoing mail; and copies and distributes forms, reports, correspondence, schedules, agendas, or other documentation.
• Performs customer service functions in person, by telephone, and by mail: provides information/assistance regarding department/division services, procedures, fees, or other issues; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution; receives payments for various fees, fines, or services: records transactions, posts payments, and issues receipts; balances cash drawers; prepares revenues for deposit; and forwards as appropriate.
• Performs data entry functions by keying data into computer system; enters, retrieves, reviews or modifies data in computer database; scans documents into computer; verifies accuracy of entered data and makes corrections; indexes documents; and develops databases and computerized reports.
• Perform other duties of a similar nature or level.