ADMINISTRATIVE COORDINATOR 2 - RECEPTION

ADMINISTRATIVE COORDINATOR 2 - RECEPTION

Salary

$2,085.00 - $3,572.00 Monthly

Location

Alexandria, LA

Job Type

Classified

Job Number

221904

Department

LDH- Central Louisiana Human Services District

Opening Date

06/04/2026

Closing Date

6/14/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

Why work for CLHSD?

Vision: CLHSD excels at making lives better.

Mission: to increase public awareness of and to provide access for individuals with behavioral health and developmental disabilities.

Philosophy: to integrate community-based services while promoting wellness, recovery, and independence through education and choice of a broad range of programmatic and community resources.

We're seeking an Administrative Coordinator 2 to serve as the first point of contact at the agency, creating a welcoming environment for clients, patients, and visitors and providing administrative support that keeps our front office running smoothly.

An ideal candidate will possess the following competencies:

Accepting Direction: The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Acting Decisively: The ability to make timely, confident decisions using sound reason.

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.

Minimum Qualifications

One year of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Maintains a person-centered, recovery orientation to clients regarding their appointments, attentive to client engagement and readiness to service.
• Determines the appropriate clinical staff to bring urgent life-threatening situations to the attention of and assures that assistance is initiated.
• Answers all incoming calls to the center/clinic within three rings, determines disposition.
• Enters income verification into the electronic record system upon return receipt from the client to ensure guarantor information.
• Completes Medicaid Applications with clients needing to apply.
• Maintains a person-centered, recovery orientation to clients regarding their appointments, attentive to client engagement and readiness to serve when answering the Centralized Scheduling telephone, main clinic line, or greeting clients as they come in.
• Manages service appointment scheduling in a manner that assures that clients have timely access to needed services, and in keeping with clients needs and preferences.
• Manages service appointment scheduling in a manner that assures that direct service providers available time slots are filled promptly and according to standards.
• Codes - cancelled/ missed /attended appointments in the scheduling program. Interfaces with clinic receptionists/support staff for proper data entry and maintenance of the clinic schedule

Position-Specific Details:

Appointment Type: This position may be filled by a probationary appointment.

Location: This vacancy is located at the Central Louisiana Human Services Districts Caring Choices Clinic.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Shawanda.Gordon@clahsd.org

Central Louisiana Human Services District

5411 Coliseum Blvd

Alexandria, La 71303

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

AD: Acting Decisively - How well do you make timely, confident decisions using sound reasoning?

• I avoid making decisions, rely on others, and struggle to stay confident under pressure.
• I make decisions with help, second-guess myself, and tend to stick with familiar methods.
• I make timely decisions, take responsibility for the outcome, and explain my reasoning clearly.
• I make bold decisions, adapt quickly, and help lead others through uncertainty.

02

AD: Acting Decisively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid. experience.

03

DA: Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

04

DA: Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.your experience.

05

MT: Managing Time - How well do you manage your time, meet deadlines, and prioritize your work?

• I miss deadlines, struggle to prioritize, and don't use tools to manage my time.
• I complete some tasks but need reminders or get distracted by low-priority activities.
• I plan and complete work on time using tools and strategies to stay focused and on track.
• I balance competing demands, adapt to shifting priorities, and model strong time habits under pressure.

06

MT: Managing Time - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm