Administrative Coordinator 3

Administrative Coordinator 3

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Join the Louisiana Office of Public Health as an Administrative Coordinator 3 and play a vital role in supporting community health services across Jefferson Parish and Region One clinics! In this fast-paced and rewarding position, you'll serve as the frontline connection for patients seeking services in programs such as Immunizations, WIC, Reproductive Health, STD/HIV, Tuberculosis, Vital Records, and more. This role is perfect for a detail-oriented professional who thrives in a collaborative healthcare environment, enjoys helping others, and excels at multitasking with advanced computer systems and patient support services. If you're passionate about public service, professionalism, problem-solving, and making a direct impact on community wellness, we encourage you to apply and grow with a team dedicated to improving public health across Louisiana.

An ideal candidate should possess the following competencies:

Accepting Direction: The ability to be open and willing to follow guidance or instructions.

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.

Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.

Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.

Demonstrating Business Acumen: The ability to apply business insight, data, and strategy to make informed decisions and achieve organizational goals.

Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Minimum Qualifications: Two years of experience in administrative services. EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification: The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Serves as intake clerk in public health units, schedules patients for requested services, registers patients, and enters or updates patient information. Contacts interpretation services for patients when required.
• To perform these duties the incumbent must use a computer and be adept at local, mainframe, and Internet based programs which may include, using the Electronic Health Record (EHR), LAWIN/Mosaic (WIC management system), LINKS (Louisiana Immunization Network System), LEERS (Louisiana Electronic Event Registration System), Starlims (Laboratory Information Management System), Redcap, Outlook, LA MEDICAID, Microsoft Word, Microsoft Excel, etc.
• Solicits income information from clients to determine eligibility for various programs based on federal and state guidelines; assesses appropriate fees based on family income and agency or program fee scales; collects applicable fees and issues receipts using EHR system.
• Prepares and deposits fees collected for services to banking institution(s). Reviews and posts daily pending charges. Analyzes daily journal activity reports and works in conjunction with nursing staff to reconcile discrepancies.
• Answers and routes incoming calls, takes accurate and complete messages; locates numbers and provides general information to callers. Opens and routes incoming mail; stamps outgoing mail using digital postage machine. Greets visitors and provides requested information.
• Prepares all necessary forms needed for operation of clinic. Maintains draft copies. Scans pertinent information into charts. Reviews and responds to requests for medical records.
• Gathers information for reports; maintains confidentiality of patients and employees. Reports daily PHU activity data to Clerical Supervisor.
• Performs any and all other duties as assigned by supervisor not reflected in job description, but necessary for a smooth operation of clinics.

Position-Specific Details: Location: Office of Public Health / Region 1-BRCO / Jefferson Parish

Appointment Type: This position may be filled as a Probationary appointment or Promotional appointment

Cost Center: 3262109001

Position Number(s): 50372956

How To Apply: No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE (Download PDF reader).

Contact Information:

Shambrielle Pooler

Shambrielle.Pooler@la.gov

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818 Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.