Administrative Coordinator

Job Description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

ADMINISTRATIVE COORDINATOR

Oncology Return Patient Access - NC Basnight Cancer Hospital

Job Summary:

Under general supervision, the Administrative Coordinator supports the Return Pt Access Scheduling Team by coordinating complex patient scheduling, maintaining daily operational reports, and participating in department wide initiatives. This role collaborates closely with physicians, nurses, clinic staff, and management to uphold high service standards and improve workflow efficiency. The Administrative Coordinator may also provide guidance on daily operations and contribute to the development of departmental best practices.

Key Responsibilities:

• Support onboarding and ongoing training of new and existing team members
• Manage patient check-out processes efficiently and accurately
• Maintain the daily End-of-Day report for the assigned disease group
• Track and update No Show, Cancelled Visit, and Reschedule reports per departmental protocols
• Cross-train with other disease groups to ensure flexible coverage as needed
• Coordinate complex, multi-appointment scheduling for patients
• Process internal scheduling requests promptly and accurately
• Monitor and manage scheduling requests in assigned work queues
• Answer incoming calls and return voicemails in a timely and professional manner
• Participate in quality improvement projects and departmental initiatives
• Attend and contribute to daily morning huddles and monthly staff meetings

Other Information

Education Requirements:

High School diploma or GED

Licensure/Certification Requirements:

No licensure or certification required.

Professional Experience Requirements:

Three (3) years of clerical or administrative experience.

If Bachelors degree, one (1) year of clerical or administrative experience.

If Associates degree, two (2) years of clerical or administrative experience.

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Oncology Return Patient Access

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $20.74 - $29.52 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants and employees religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.