Administrative Coordinator - Emergency Management

Inova Loudoun Hospital | Emergency Management Team is looking for a dedicated Administrative Coordinator to join the team. This role will be full-time day shift from Monday \u2013 Friday.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions \u2013 starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off and paid parental leave

Administrative Coordinator \u2013 Emergency Management Department

The Administrative Coordinator plays a key role in supporting the day-to-day operations of the Emergency Management Department. This is a dynamic, fast-paced position responsible for coordinating administrative functions related to security systems, staff access, and departmental support. The role serves as a central point of contact for employees experiencing access or system issues and provides critical support to the Security Manager.

Administrative Coordinator Responsibilities

• Provide daily administrative support for emergency management and security operations
• Manage and troubleshoot employee badging and access issues, including access to locations and floors
• Serve as a primary point of contact for staff reporting badge malfunctions, system issues, or access concerns
• Submit and track IT and security-related tickets (e.g., badge systems, cameras, lockdown buttons)
• Coordinate with internal departments to resolve issues efficiently
• Support employee transfers and ensure appropriate system access updates
• Assist with monitoring and maintaining security systems, including badging and surveillance tools
• Perform inventory checks and manage distribution of supplies and equipment (e.g., carts)
• Assist with project work and special assignments as needed
• Answer and triage incoming calls and emails, ensuring timely resolution of issues
• Creating new and / or replacement badges for staff
• Provide relief support to the Security Manager as needed
• Maintain accurate hard copy and electronic files
• Build and maintain databases using tools such as Access, Excel, and other systems
• Strong customer service skills with a problem-solving mindset
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Experience in handling high-volume calls and emails
• Strong organizational and administrative skills
• May perform additional duties as assigned.

Minimum Qualifications:

Experience - 1 year of relevant office or healthcare experience

Education - High School diploma or equivalent

Preferred Qualifications:

• Proficiency with computer systems and database management (e.g., Access, Excel)
• Experience submitting and managing IT or service tickets
• Call center or dispatching experience
• Healthcare or hospital environment experience
• Experience working with security systems or access control (badging, cameras, etc.) The Administrative Coordinator coordinates and performs a wide variety of administrative activities to support department functions. Provides secretarial support to directors and managers to facilitate completion of department work.