Administrative Coordinator, Hospitality & Service Experience

How We Work At Chick-fil-A

Overview

The Hospitality & Service Experience (HSE) Team purpose is to grow occasions to care by nourishing Customers with easy and enriching experiences that are unique to Chick-fil-A. Hospitality and Service Experience is a differentiator for Chick-fil-A in a cluttered industry that is growing with direct and indirect competition, of which Chick-fil-A is experiencing some for the first time. Additional internal and external complexities present new challenges to current hospitality and service models – increase in sales channels, shifts in Team Member behavior norms/desires, increase complexity of team member role, competitor imitation, digital customer expectations and unknown customer of the future. 

The Hospitality & Service Experience team is a sub-team of the Restaurant Experience group, which is a sub-department of the Marketing department. This role reports to the Senior Director of the Hospitality and Service Experience team. The Hospitality & Service Experience team work spans across 3,100+ domestic Restaurants, including 20+ international Restaurants (2-4 countries), 500 Non-Traditional Restaurants (Licensee formats, food trucks, mobile kitchens) and additional sales channels such as Catering and new concepts (Little Blue Menu).  This role will support the Senior Director’s collaborative needs across the business including teams such as Digital Transformation & Technology, Restaurant Development, Customer Digital Experience, Field Operations, Learning and Development, Corporate Communications and more.  They will provide high-level administrative support to the Sr. Director, Service & Hospitality as well as the Hospitality and Service Experience Team. 

This individual will be a part of the daily rhythm and cadence of our work. From coordinating calendar and meetings to planning events, and team retreats, this professional demonstrates a high-capacity and will approach work with creativity and efficiency.

Administrative Coordinator, requires a motivated innovative professional to lead multiple asks at once with a strong ability to prioritize efforts and accomplish in a timely manner. Success in the role requires a humble, confident, exceptional communicator with the ability to make decisions and recommendations across multiple levels of work with latitude. This individual requires some self-direction and a open-mindset to daily pivots and changes. 

Responsibilities

• Provide proactive administrative support for Senior Director and leadership team.
• Manage and maintain Senior Director's calendar by proactively prioritizing commitments, resolving conflicts and staying in front of changes weekly.
• Assist in schedule support for group meetings for HSE Leadership Team 
• Plan and coordinate logistics of team meetings, events, celebrations, and retreats
• Plan and facilitate HSE Leadership Team meetings, including agenda creation and management
• Plan, organize and facilitate HSE project reviews status, sending pre-read reminders, scheduling attendees and taking notes as needed
• Serve as the team culture captain and support team culture efforts 
• Process expense reports for Senior Director
• Make travel arrangements for HSE Senior Director as well as HSELT group travel
• Register, greet and host outside visitors, preparing gifts as needed
• Manages planning team events, booking Catering and other logistics, including quarterly outings when applicable
• Assist Senior Director in various coordination of tasks/projects as necessary
• Assist with onboarding of new HSE staff members
• Maintain awareness of enterprise and/or department-wide events, deadlines and deliverables and pro-actively communicate with the team
• Assist with special projects and coordinate timelines as needed to support the team
• Connect and coordinate with other administrative professionals in team meetings
• Requires a proficiency of Microsoft Office: Outlook, Excel, PowerPoint, Teams, SharePoint

Required Qualifications (Knowledge, Skills, & Abilities)

• Excellent verbal and written communication skills
• Confidence speaking in front of groups, leading meetings, setting agendas and discerning where/when to pivot as needs change
• Strong interpersonal skills and a heart for serving others
• Self-starter that demonstrates eagerness to learn and assume responsibility 
• Ability to anticipate needs
• Ability to compile and track details, events and data in an organized manner
• Ability to say “no” with clarity and tact
• High attention to detail
• Ability to build effective relationships with Chick-fil-A staff, Operators and vendors
• Proficient with Microsoft Suite applications including Outlook, Teams and PPT

Preferred Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education

Relocation Assistance Provided