Administrative Coordinator

Posting Number 0801429 Classification Title Administrative Coordinator Working Title Department Information Technology Department Contact Email -- Job Summary/Basic Function

JOB SUMMARY

Under the general supervision of the Office of Information Technology, the incumbent serves as an Administrative Assistant for Central State University at Wilberforce, Ohio. This is the first contact customer-facing position at the university. Required: excellent customer service and communication skills, attention to detail, friendly, quality customer service, calm under pressure. Ability to work in a fast-paced work environment. Communication skills are critical to the Administrative Assistant's success as the entire job is related to communicating with the University's external and internal customer. This position reports directly to the Chief Information Officer (CIO) fo the University and assists the CIO with administrative support, divisional and university technology procurement, asset management, contract management, project management, change management, corporate relationship management, program management, training coordination, and digital administration.

DUTIES AND RESPONSIBILITY

• Help manage scheduling, communication, travel, and other administrative tasks for the CIO.
• Act as the direct point of contact for the CIO for the internal and external community.
• Attend and participate in meetings and vendor demos for the CIO as requested.
• Assist CIO with internal and external project management and coordination efforts including timelines, communication, progress, and deliverables.
• Liaise with business and academic units to understand and communicate their specific IT needs to the CIO.
• Liaise with external corporate and community partners to assist in programmatic launch and administration.
• Assist with IT policy updates and revisions.
• Assist with university-wide hardware, software, and other IT-related purchases and internal Division of IT purchases.
• Maintain a working relationship with vendors to provide quotes for IT products and services to internal customers as directed.
• Assist with university-wide and divisional IT-related contracts and service level agreements (SLAs) and initiate action and compliance with payments and renewals.
• Assist with streamlining and administering the process relating to the issuance and reclamation of IT assets for onboarding and separating employees.
• Assist with coordinating, scheduling and (if applicable) delivery of recurring and/or on demand training for new and existing campus technology.
• Resolve service problems by clarifying faculty, staff, student, and external customer concerns and/or complaints, determinig the cause of the issue, explaining the best solution to resolve the issue, expiditing correction or adjustment if able, and directing the customer to the appropriate person/department if needed.
• Manage incoming and outgoing telephone and email communications.
• Assist with IT Helpdesk activities and trouble ticketing as needed.
• Ability to interact and communicate with a diverse population over the telephone and via email, often in stressful situations.
• Knowledge of exceptional customer service standards and procedures.
• Researches and provides specific directory information to both internal and external inquirers, as required.
• Performs various clerical duties as required, including logging and routing incoming mail.
• Proficient with computers, typing, record maintenance, sorting, and other administrative duties.
• Clerical and other necessary office skills.
• Positions in this classification may perform all or some of the responsibilities above and perform other related duties assigned by the Supervisor.

Minimum Qualifications

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent oral, written, and interpersonal communication skills
• People-oriented and highly affable team player
• Strong sense of urgency and ability to work under pressure with limited time expectations
• Strong knowledge of current IT trends in hardware, software and services
• Highly skilled in the use of Microsoft Office 365, with a strong emphasis on Microsoft Word, PowerPoint, Excel, Outlook, and Teams
• Strong organizational skills with the ability to maintain accurate records
• Strong analytical and problem-solving skills
• Ability to handle sensitive material(s) in confidence
• Ability to interface with all departments of the University
• Bachelor's degree Computer Science, MIS, Business, Accounting, or Management preferred

OR

• 5+ years of experience in an information-intensive business setting

Preferred Qualifications

• Experience working in an Information Technology department
• Experience working in a higher education environment

Posting Date 02/02/2023 Closing Date Open Until Filled No Special Instructions to Applicants Position Category Staff - Monthly (Exempt) Budgeted Annual Salary Commensurate with experience