The Site Administrative Generalist provides day-to-day administrative and operational support for the La Quercia facility in Norwalk, Iowa. This is a hands-on, generalist position designed to support a variety of site needs, including front office and visitor coordination, Human Resources administration, employee safety training and recordkeeping, general office support, and basic non-technical IT assistance.
The ideal candidate is organized, approachable, dependable, and comfortable working across multiple functions in a manufacturing environment. This position will often serve as a first point of contact for employees, visitors, vendors, and other individuals needing assistance at the facility.
Essential Duties and Responsibilities:
Front Office & Visitor Support
Greet and assist visitors, vendors, customers, contractors, and other guests entering the facility.
Coordinate visitor sign-in, badges, required documentation, and site entry procedures.
Notify appropriate employees when visitors arrive and assist with meeting coordination.
Maintain a professional and organized front office and reception area.
Assist with incoming calls, mail, packages, deliveries, and general inquiries.
Coordinate conference rooms and assist with meetings and site visits as needed.
Human Resources Support
Provide general administrative support to Human Resources and site leadership.
Assist employees with routine HR questions and direct more complex matters to the appropriate HR representative.
Assist with new-hire onboarding, orientation, paperwork, and employee documentation.
Help coordinate pre-employment activities and first-day requirements.
Maintain employee records, training documentation, forms, and other HR-related files as assigned.
Assist with employee communications, postings, events, meetings, and engagement activities.
Support recruiting activities such as scheduling interviews and communicating with candidates when needed.
Maintain confidentiality of employee and company information.
Safety & Training Support
Assist with coordinating and documenting employee safety training.
Help facilitate new-hire safety orientation and other routine training programs.
Maintain safety training records and assist with tracking required or recurring training.
Assist Safety and site leadership with distributing safety communications and materials.
Help coordinate safety meetings and employee training sessions.
Assist with maintaining required safety documentation, postings, and records.
Support follow-up on administrative safety items and corrective actions as directed.
Promote compliance with company safety policies and procedures.
General Office & Administrative Support
Provide general administrative assistance to site leadership and departments as needed.
Prepare documents, spreadsheets, presentations, correspondence, and other materials.
Assist with scheduling meetings, organizing events, ordering supplies, and coordinating office needs.
Maintain office supplies and coordinate replenishment.
Assist with filing, scanning, copying, data entry, and document organization.
Help coordinate employee lunches, meetings, training sessions, and company events.
Assist with special projects and other administrative assignments as needed.
Serve as a flexible resource to support changing priorities across the facility.
Basic IT & Technology Support
Provide basic, non-technical assistance to employees with common computer, printer, phone, and office technology issues.
Assist employees with basic troubleshooting such as restarting equipment, checking connections, connecting peripherals, and identifying common user issues.
Help coordinate new employee computer, phone, badge, and equipment setup with the IT department.
Assist with inventory and distribution of computers, phones, monitors, and other company-issued technology.
Submit and follow up on IT support requests when an issue requires technical assistance.
Coordinate with the company’s IT team or outside providers as needed.
This position is not expected to perform advanced technical IT support, network administration, cybersecurity, or system administration.
Qualifications:
High school diploma or equivalent required; associate degree or additional education in business administration, Human Resources, or a related field preferred.
2+ years of administrative, office, HR support, or similar experience preferred.
Experience working in a manufacturing, food manufacturing, warehouse, or similar environment is preferred but not required.
Strong organizational skills and attention to detail.
Strong interpersonal and customer service skills.
Ability to communicate professionally with employees at all levels of the organization.
Comfortable handling multiple responsibilities and shifting priorities throughout the day.
Ability to handle confidential and sensitive information appropriately.
Working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Comfortable learning company systems and providing basic assistance with office technology.
Ability to work independently while also supporting multiple departments and leaders.
Key Competencies
Dependability and follow-through
Organization and attention to detail
Professionalism
Employee and customer service
Communication
Confidentiality and discretion
Flexibility and adaptability
Problem solving
Teamwork
Ability to prioritize multiple requests
Work Environment:
This position works primarily in an office environment within an active food manufacturing facility. The employee may periodically enter production, warehouse, and other operational areas and will be required to follow applicable food safety, GMP, PPE, and safety requirements.
The position requires regular interaction with employees, visitors, vendors, contractors, and members of management and may require moving throughout the facility during the workday.