Administrative Insurance Coordinator

Administrative Insurance Coordinator

Salary

$28.32 - $53.05 Hourly

Location

Prince William County, VA

Job Type

Full-Time (FT)

Job Number

202610850

Department

COMMUNITY SERVICES

Opening Date

09/24/2026

Closing Date

10/1/2026 11:59 PM Eastern

GRADE

B31

Hiring Salary

$28.32-$40.69 Hourly

• Description
• Benefits
• Questions

Introduction

Are you interested in working for an organization that provides support and services to children from birth through 2 years who have special needs? If so, the Infant and Toddler Connection (ITC) of Greater Prince William is looking for a full-time Administrative Coordinator. The Early Intervention Division is within Community Services and is committed to providing quality services to eligible children and their families to help them develop to their fullest potential by providing case management, therapy, and education services to infants and toddlers with special needs.

Come grow with us and our infants and toddlers. Contribute to a strong interdisciplinary clinical team. Share your knowledge with staff and families to reach our program goal of helping infants and toddlers develop to their fullest potential. Prince William County Community Services is located within easy commuting distance from Washington, D.C. and Northern Virginia.

About This Role: As an Administrative Coordinator in the Early Intervention (EI) Division, some of your key responsibilities include:

• Managing insurance needs
• Obtaining timely authorizations
• Communicating with insurers to maximize revenue
• Completing referral intake calls
• Assisting EI Families with insurance questions
• Reviewing data reports
• Tracking reimbursement trends
• Ensuring regulatory compliance, including HIPAA
• Providing staff training and supervision as needed

The administrative staff are the point of entry for referrals, and excellent customer service skills are essential. In this role, you will assist the admin support team with completing new referral intake calls. Collaboration will be essential as you work with teams across departments to collaborate, solve problems, identify efficiencies, manage data reporting, and support the departments mission to deliver quality services and maximize revenue and collections. Your expertise in reimbursement and insurance will be crucial. You will need the ability to adapt to new program requirements and navigate regulatory changes in government or healthcare settings. Proven experience delivering excellent customer service, providing insurance coordination, HIPAA compliance and securities, providing staff supervision and prioritizing tasks to meet deadlines will be essential for success in this role. A strong critical thinking mindset is needed to align administrative systems with program goals. With keen attention to detail and a deep commitment to customer service and insurance coordination, you will help support the departments mission and contribute to high-quality services.

This position offers the opportunity to apply your expertise to help the youngest residents of Prince William County through meaningful work in the Infant and Toddler Connection of Greater Prince William.

Minimum Requirements:

• High school diploma or GED
• 3 years' experience with insurance coordination (private and commercial) in a local government or healthcare system
• 2 years of supervisory experience

Preferences:

• Bachelor's Degree
• Proficiency in Microsoft Office, Outlook, Excel, Word, Teams, OneDrive, SharePoint
• Experience working with Electronic Health Records, preferably Credible and TRAC-IT
• Ability to handle multiple and varied tasks, to prioritize, organize, schedule and track.
• Spanish speaking preferred/not required.
• Previous Part C experience preferred/not required.
• Knowledge of the coaching style of interaction and the primary service provider service model

Special Requirements:

• Must possess a valid drivers license and pass a DMV record check
• Must pass TB test
• Must pass and maintain first aid and CPR certification
• Offer of employment is contingent upon the candidate passing a fingerprint-based National Criminal History Record Check
• Child Protective Services Requirements: Effective 1999, mandated by the Department of Behavioral Health and Developmental Services, 12VA35-105-400 rules and Regulations for Licensing Providers by the Department of Behavioral Health and Developmental Services related to Criminal Registry Checks, a search of the registry of founded complaints of child abuse and neglect maintained by the Department of Social Services

Work Schedule: 37.5-hour work week; Monday-Friday between the hours of 8 am and 5 pm

Hiring Salary Range: $28.32-$40.69 Hourly

We also offer great benefits, including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings plans
• Paid Annual Leave / Sick Leave / Personal Leave
• Paid Holidays
• Group Medical, Dental, & Vision Health Plans
• Group Life Insurance
• Employee Assistance Program (EAP)
• Career Development Opportunities

Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, click here for the class description.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.

Prince William County Benefit Programs

01

By submitting this application, I understand the following: 1) Only the information provided on my application is used to determine my qualifications; 2) My resume will not substitute for the education, work experience, and required fields on the Prince William County application; 3) Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4) If selected, my employment dates will be verified for the past three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02

Please select the option that reflects your highest level of completed education.

• Bachelors Degree or Higher
• Associates Degree
• High School Diploma or GED
• None of the above

03

Do you have 3 or more years of experience coordinating insurance (private and commercial) within a local government or healthcare system?

• Yes
• No

04

How many years of experience do you have in a supervisory role?

• 5 or more years
• 4 years
• 3 years
• 2 years
• 1 year
• Less than 1 year or no experience

05

Please quantify your experience with insurance coordination, reimbursement, and data collection from electronic health records and/or health information platforms.

• 5 or more years
• 4 years
• 3 years
• Less than 3 years of experience

06

Please quantify your experience providing administrative coordination in a government or healthcare setting.

• 5 or more years
• 4 years
• 3 years
• 2 years
• 1 year
• Less than 1 year or no experience

07

Please describe your experience with insurance coordination, reimbursement and collections. Include specific electronic health record(s) and insurance platforms/portals you have experience with and specific settings in which you've been responsible for insurance coordination. If you do not have this type of experience, please indicate N/A.

08

Do you have experience working in a Part C/early intervention setting?

• Yes
• No

09

Please quantify your years of customer service experience.

• 5 or more years
• 4 years
• 3 years
• 2 years
• 1 year
• Less than 1 year or no experience

10

Please indicate if you have provided any of the following administrative coordination activities.

• Maintain Excel Spreadsheets for Data keeping
• Data collection and analysis from Electronic Health Records
• Private Insurance Coordination
• Medicaid, DMAS
• Reimbursement Training
• Collections
• None of the above

11

Please select each of the following groups that you have experience collaborating with.

• Therapists in the human services setting
• Educators/Developmental Specialist
• Case Managers
• None of the above

12

Are you bilingual in English and Spanish?

• Yes
• No

13

Please indicate the software programs in which you are proficient.

• Microsoft Word
• Microsoft Outlook
• Microsoft Excel
• Microsoft Teams
• OneDrive
• SharePoint
• None of the above

14

Do you have knowledge or experience with the coaching style of interaction and the primary service provider model?

• Yes
• No

15

Do you have experience working with Electronic Health Records, specifically with Credible and TRAC-IT?

• Yes
• No

16

Do you have experience in handling multiple tasks while prioritizing, organizing, scheduling, and tracking your work?

• Yes
• No

Required Question

Employer Prince William County Government

Address 1 County Complex Court

Prince William County, Virginia, 22192

Website https://www.pwcva.gov/department/human-resources/careers