Job Description
Job Title: Administrative Intake Coordinator Location: Boston, MA 02116 Duration: 06+ Months Pay rate: $29.00/hr - $30.50/hr on W2 without benefits Shift: M-F Summary: Employee Safety Reporting Program Hotline Lead Contractor (Administrative Intake Coordinator)
Scope of Work The Administrative Intake Coordinator will perform the following duties:- Review of Safety Hotline messages
- Record Safety Hotline reports in the hazard database (Origami) ensuring accurate classification and entry
- Conduct initial risk assessments to determine hazard severity, likelihood, and appropriate routing
- Escalate high-risk issues or urgent reports to Safety leadership, Operations Control Center, or responsible departments
- Confirm status of Safety Hotline reports, including:
- Review Maintenance Work Orders in Trapeze
- Check updates through the Origami API connection
- Follow-up on open Safety Hotline reports to ensure timely action by involved departments
- Respond to reporting employees (when self-identified) to acknowledge receipt and provide updates
- Track and document each report throughout its lifecycle, including safety assurance activities, to ensure regulatory compliance
- Process Safety Hotline reports in accordance with the Safety Hotline Standard Operating Procedure and related Work Instructions
- Reduce the hazard backlog, including reconciliation of reports from previous years
Essential skills
- Strong organizational skills
- Proficient in Share Point, Microsoft Office, Excel, and Power Point
- Excellent communication and interpersonal skills
- Proficiency in office software and equipment
- Problem-solving and customer service experience
- Attention to detail, accurate work product and professional demeanor
Qualifications- A bachelor s degree
- One to three years of administrative and/or customer service experience
- An associates degree or high school diploma or GED with equivalent experience may be substitute for a bachelor s degree
- Experience working with regulatory agencies is preferred but not required
Numbers & Facts
| Location | Boston, MA |
| Salary | $29–$30.50 Per Hour |
Skills
Administrative Skillsunmatched
Application Programming Interface (API)unmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Maintain Complianceunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft SharePointunmatched
Office Equipmentunmatched
Operations Controlunmatched
Organizational Skillsunmatched
Reconciliationunmatched
Regulationsunmatched
Resolve Customer Issuesunmatched
Riskunmatched
Risk Analysisunmatched
Safety Processunmatched
Safety Standardsunmatched
Standard Operating Procedures (SOP)unmatched
Time Managementunmatched
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