Administrative Intake Coordinator

Administrative Intake Coordinator
Boston, MA
6 months
PAY: $30.65/HR.

This role directly supports client's compliance with regulatory requirements related to safety assurance, hazard management, and frontline worker involvement.

The Administrative Intake Coordinator, reporting to the SRM Deputy Director, will also ensure the reporting employees (when self-identified) receive updates, a key component that demonstrates the clients commitment to their safety. It also adds transparency, incorporates worker feedback into safety improvements, and builds a strong culture of trust.

Scope of Work
The Administrative Intake Coordinator will perform the following duties:
Review of Safety Hotline messages
Record Safety Hotline reports in the hazard database (Origami) ensuring accurate classification and entry
Conduct initial risk assessments to determine hazard severity, likelihood, and appropriate routing
Escalate high-risk issues or urgent reports to Safety leadership, Operations Control Center, or responsible departments
Confirm status of Safety Hotline reports, including:
Review Maintenance Work Orders in Trapeze
Check updates through the Origami API connection
Follow-up on open Safety Hotline reports to ensure timely action by involved departments
Respond to reporting employees (when self-identified) to acknowledge receipt and provide updates
Track and document each report throughout its lifecycle, including safety assurance activities, to ensure regulatory compliance
Process Safety Hotline reports in accordance with the Safety Hotline Standard Operating Procedure and related Work Instructions
Reduce the hazard backlog, including reconciliation of reports from previous years

Essential skills
Strong organizational skills
Proficient in Share Point, Microsoft Office, Excel, and Power Point
Excellent communication and interpersonal skills
Proficiency in office software and equipment
Problem-solving and customer service experience
Attention to detail, accurate work product and professional demeanor


Qualifications
A bachelors degree
One to three years of administrative and/or customer service experience
An associates degree or high school diploma or GED with equivalent experience may be substitute for a bachelors degree
Experience working with regulatory agencies is preferred but not required