Administrative Manager II (Trusted Agent)

Responsibilities

• Manage the administrative operations of a large-scale IT program in a DoD environment.
• Oversee personnel onboarding, access control, task tracking, and operational support activities.
• Serve as a Trusted Agent (TA) responsible for verifying identity, sponsoring personnel for CAC issuance, and maintaining compliance with DMDC policies.
• Coordinate with DoD stakeholders to ensure contractual deliverables are met.
• Supervise and evaluate IT administrative and technical staff.
• Maintain personnel records, performance metrics, and training compliance logs.
• Lead security and access management functions, ensuring timely processing of background checks and clearance documentation.
• Develop and maintain SOPs, task trackers, and workflow documentation.
• Support audits, program reviews, and compliance inspections.
• Facilitate communication between contract teams and government representatives.

Required Qualifications

• U.S. Citizenship and Active Secret clearance (TS preferred).
• Bachelor’s degree in IT, Business Administration, or related field (Preferred).
• CompTIA Security+ certification
• 3+ years of professional experience, with at least 1 year in IT 
• Previous experience as a Trusted Agent (TA) or familiarity with the TA role and CAC issuance process under DoD/DMDC guidelines.
• Strong understanding of DoD security practices, personnel systems, and onboarding protocols.
• Proficient with Microsoft Office Suite, SharePoint, and enterprise workflow platforms.
• Excellent organizational, leadership, and communication skills.
• Ability to manage sensitive personnel data and maintain confidentiality.

Preferred Qualifications

• PMP, ITIL, or HR/cybersecurity certifications.
• Experience using ServiceNow, DEERS/RAPIDS, or eQIP systems.
• Familiarity with RMF, NIST 800-53, and DoD STIGs.
• Prior experience supporting a SCIF or classified environment.