Administrative Officer 3

Administrative Officer 3

Salary

$69,086.00 - $104,959.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-57225-08650

Department

Department of Human Services

Division

HS Div Emgcy Plng Respnse

Opening Date

09/22/2026

Closing Date

10/5/2026 11:59 PM Eastern

Job Code

08650

Position Number

50475503

Union

Non Union

Bargaining Unit

A3

Pay Group

ST08

Bureau / Division Code

00211744

Bureau / Division

Bureau of Administrative Services/Division of Emergency Planning and Response

Worksite Address

1310 Elmerton Avenue

City

Harrisburg, Pennsylvania

Zip Code

17105

Contact Name

Christie Sharma

Contact Phone

717.787.8031

Contact Email

csharma@pa.gov

• Description
• Benefits
• Questions

THE POSITION

The Department of Human Services (DHS), Office of Administration (OA), Bureau of Administrative Services (BAS), Division of Emergency Planning and Response (DEPR) is eager to welcome an Administrative Officer 3 to the team. This position is responsible for serving as the Immediate Human Services Needs Coordinator, responsible for the planning and implantation of programs and services to address the basic human needs for communities affected by complex environmental or humanitarian crisis. If working in the emergency management field sounds like your calling, we encourage you to apply. Your efforts will help communities stay safe and supported during critical times.

DESCRIPTION OF WORK

This role focuses on supporting statewide human services operations during emergencies and complex events. It involves coordinating plans, assessments, and partnerships that strengthen behavioral health and human services readiness. As an Administrative Officer 3, you will perform the following duties:

• Emergency Planning: Develop plans, policies, and guidance for statewide human services operations
• Capability Assessment: Coordinate assessments of state readiness and align priorities with federal human services goals
• Behavioral Health Integration: Support the integration of emergency behavioral health into statewide response plans
• Service Coordination: Work with mental health providers to ensure services remain available during emergencies
• Stakeholder Collaboration: Collaborate with agencies and community partners to support a whole community disaster response

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to three days per week, reporting to the office two days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Four years of experience in progressively responsible and varied office management of staff work in public or private organization, including experience in personnel management budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as an Administrative Officer 2 for one or more years full-time?

• Yes
• No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time experience do you possess in varied office management or staff work in a public or private organization, including experience in personnel management, budgeting or procurement?

• 4 years or more
• 3 but less than 4 years
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

What level of college coursework have you completed in business administration, public administration, human resources, strategic leadership, or other related areas? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Masters degree or higher
• Bachelors degree
• Some coursework
• None

06

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

07

WORK BEHAVIOR 1 - PROGRAM DEVELOPMENT Conducts needs assessments and develops program objectives, plans, policies, and procedures by conceptualizing service delivery methods, planning the timeline for program start-up, and determining program organizational structures. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience developing and finalizing program objectives, plans, policies, and procedures based on research and data gathered.
• B. I have experience making recommendations to develop new or update existing program objectives, plans, policies, and procedures based on research and data gathered. Someone else finalized my recommendations.
• C. I have successfully completed college-level coursework related to business management or business administration.
• D. I have NO experience or training related to the work behavior above.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• Your experience developing and finalizing program objectives, plans, policies, and procedures based on research and data.
• Your experience making recommendations to develop or update existing program objectives, plans, policies, or procedures based on research and data.
• Your level of responsibility.

09

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title(s)
• Credits/Clock Hours

10

WORK BEHAVIOR 2 - QUALITY ASSESSMENT Compiles, analyzes, and reviews statistical and financial data, narrative reports, and other pertinent information to assess the quality of programs. Recommends and implements changes and improvements to ensure adherence to program requirements, goals, objectives and priorities in order to ensure overall program effectiveness and compliance. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience compiling, analyzing, and reviewing statistical or financial data, narrative reports, or other pertinent information to assess the quality of programs. I made recommendations and implemented changes to ensure overall program effectiveness and compliance.
• B. I have experience compiling, analyzing, and reviewing statistical or financial data, narrative reports, or other pertinent information to assess the quality of programs. I made recommendations; however, someone else implemented changes to ensure overall program effectiveness and compliance.
• C. I have successfully completed college level coursework related to statistics, accounting, or economics.
• D. I have NO experience or training related to this work behavior.

11

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• Your experience compiling, analyzing, and reviewing statistical or financial data, narrative reports, or other pertinent information to assess the quality of programs.
• Your level of responsibility.

12

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title(s)
• Credits/Clock Hours

13

WORK BEHAVIOR 3 - REVIEWING AND MAINTAINING PROCEDURES Provides a uniform and cost-effective system of accounting and financial controls to ensure accountability of government funds. Monitors agency compliance with established accounting standards. Identifies areas of risk related to the accuracy and completeness of financial statements and reports. Develops and implements procedures to eliminate unacceptable risk. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience evaluating procedures to ensure compliance with policies and regulations and for clarity and ease of understanding for the targeted audience. I was responsible for determining when changes were needed and implementing those changes.
• B. I have experience evaluating procedures to ensure compliance with policies and regulations. I was responsible for making recommendations when changes were needed.
• C. I have successfully completed college-level coursework related to political science, organizational leadership, or organizational management.
• D. I have NO experience or coursework related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• Your experience evaluating procedures to ensure compliance with policies and regulations.
• The changes you recommended and/or implemented.
• Your level of responsibility.

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title(s)
• Credits/Clock Hours

16

WORK BEHAVIOR 4 - WRITTEN COMMUNICATION Compiles information for financial, statistical, monthly or other reports, manuals, letters, memoranda, training materials, policies, and procedures, in order to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to a variety of audiences. Levels of Performance Select the Level of Performance that best describes your claim.

• A. I have experience compiling information and presenting information in written format. I was responsible for the final content of the document or report.
• B. I have experience compiling information and presenting the information in written format. Someone else was responsible for the content of the final report using the information I gathered.
• C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
• D. I have NO experience or coursework related to this work behavior.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.
• Your experience compiling and presenting information in written format.
• Your level of responsibility.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

• College/University
• Course Title(s)
• Credits/Clock Hours

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov