Classification Purpose: The primary purpose of the Administrative Officer classification is to assist in the administration and coordination of assigned area; and supervise and direct activities of the assigned clerical support area.
Job Duties: Answer and clarify Quality Control, Quality Resources and Payment Accountability unit's questions to ensure policies are being properly applied. Respond to written, phone or in person complaints from customers regarding errors, error rate suppressions programs and fraud/overpayment investigations. Establish and monitors assignments for unit supervisor and/or staff involved in quality improvement review methodology to address internal processes and correct error prone activities and review of cases cited for errors by State Quality Control findings. Create systems designed to monitor and evaluate the effectiveness of the agency programs in reaching the agency's goals and objectives.
Direct and supervise the Quality Control. Quality Resources and Payment Accountability units to ensure quality customer service is provided. Plan and direct the assignment and completion of and develop, implement, and monitor procedures of supervisor performance, complete performance evaluations, make recommendations for improving skills when necessary.
Interview, recommends selection and/or discharge of staff with approval of the Assistant Director, CLC. Conduct meetings and individual conferences with subordinate staff to assess area operations, identify and resolve problems and refine and enhance their management skills. Meet with other agency administrative staff, representatives of state and federal officials in the development implementation of ongoing and special programs.
Act as liaison with the County Prosecutor's office, law enforcement agencies, and other state and local agencies, coordinating activities between all areas within as well as outside the agency. Prepare monthly and other detailed reports of area operations outlining problems, barriers and recommendations for interim and long term corrective action. Prepare detailed analysis of staffing and prepares projections of staffing needs in response to work load requirements and changing agency focus. Maintain regular and predictable attendance.
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.
Major Worker Characteristics: Knowledge of budgeting; management; supervision; public relations; human relations; agency policies and procedures. Skill in word processing; typing; equipment operation. Ability to define problems, collect data, establish facts and draw valid conclusions; use statistical analysis; prepare meaningful, concise and accurate reports; use proper research methods in gathering data; cooperate with coworkers on group projects; handle sensitive inquiries from and contact with officials; resolve complaints from government officials.
Minimum Class Qualifications for Employment: Any equivalent combination of relevant training and experience including but not limited to: Bachelor's degree in business or related field with three (3) years of office administration or related experience.
Additional Requirements: No special license or certification is required.
Supervisory Responsibilities: Ability to assign, review, plan, and coordinate the work of other employee, to provide instruction to other employees, to maintain department standards, to recommend the discipline or discharge of other employees, to act on employee problems, to recommend and approve the transfer, promotion, or salary increase of other employees.
Unusual Working Conditions: N/A
At Franklin County Board of Commissioners we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.