Administrative Officer

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Administrative Officer

Department of Veterans Affairs

Veterans Benefits Administration

Support Services Division

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

The incumbent serves as Supervisory Administrative Officer, Chief, Support Services Division (SSD). Incumbent directs a program encompassing financial, technical, administrative, and professional work encompassing timely and cost-effective support services to a VBA Regional Office. Incumbent is responsible for management of all financial and administrative activities of the VBA Regional Office.

Learn more about this agency

Summary

The incumbent serves as Supervisory Administrative Officer, Chief, Support Services Division (SSD). Incumbent directs a program encompassing financial, technical, administrative, and professional work encompassing timely and cost-effective support services to a VBA Regional Office. Incumbent is responsible for management of all financial and administrative activities of the VBA Regional Office.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Overland, MO

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $128,967 - $167,663 per year Pay scale & grade

GS 14

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 0341 Administrative Officer

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Other Position sensitivity and risk High Risk (HR)

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 331-26-DH-13040777-NBU Control number 881798800

This job is open to

Help

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

This vacancy announcement is open ONLY to current, permanent VA employees and current/former VA employees who are CTAP eligible.

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Duties

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• Keeps the Division Chiefs, Director, and Assistant Directors informed on matters that affect the station or require attention.
• Give advice and recommendations on the administrative feasibility of operating plans, suggestions, and proposals.
• Reviews existing support service programs and recommends modification for improvement as needed.
• In partnership with the Director and Assistant Director, develops, recommends, and implements a variety of programs, the failure of which would have extreme adverse impact on the overall operating capacity of the office services.
• Presents regular briefings to the SSD Chief, fellow Division Chiefs, Director, and Assistant Directors, providing workload status, progress on projects, and making upper management aware of all issues or problems with which he/she should be acquainted or must become involved.
• Conducts detailed studies and analysis of organizational functions and work processes during all phases of RO activities and provides appropriate recommendations.
• Oversees the financial and budgetary operations through the subordinate supervisor and is responsible for coordinating and managing the exchange of information between the Finance staff, and operating divisions.
• Acts in an advisory capacity to the Director and/or Assistant Directors relative to the availability of funds for personnel additions, procurement of equipment and significant expenditures for contractual services.
• Serves as Personal Identity Verification (PIV) Official who manages the PIV issuance process at the Regional Office and is responsible for the total scope of the chain trust of the process.

Promotion Potential: This position is being advertised at the full performance level.

Work Schedule: Full time, Monday through Friday 8:00am-4:30pm.

Compressed/Flexible: No

Telework: This position is eligible for situational ( ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine of recurring telework is not authorized for this position.

Virtual: This is NOT a virtual position

Position Description/ PD#Administrative Officer

Financial Disclosure Report: Required

Bargaining Unit : No

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the Agency;
• whether your continued employment would advance organizational goals of the Agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7, 2025, drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Applicants selected for this position may be required to serve a one-year supervisory probationary period. Failure to successfully complete the supervisory probationary period will result in the employee being reassigned to a position in the agency of no lower grade and pay than the one the employee left to accept the supervisory or managerial position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/28/2026

If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold a GS-14 (or higher).

TIME-IN-GRADE REQUIREMENT: As a current/former Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

• For a GS-14 position you must have served 52 weeks at the GS-13 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:

GS-14 Grade Level

Specialized Experience: One year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Specialized experience is experience in a multifaceted program of services, management programs, and budget/fiscal and administrative operations for a federal office. The experience should demonstrate the following:

• Preparing administrative study findings, recommendations, plans and reports.
• Providing advice on programs and procedures pertaining to facilities, budgets, security, safety, and other administrative program activities.
• Presenting position papers and technical presentations to top management or the public involving finance and administrative program issues.
• Conducting independent evaluations of finance and administrative functions.
• Preparing and monitoring complex budgets and resolving financial management issues.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited based on time spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work normally involves mental rather than physical exertion.

For more information on these qualification standards, please visit the United States Office of Personnel Managements website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Some federal positions allow you to substitute your education for the required experience in order to qualify. For this position, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/documents/The-Fair-Chance-to-Compete-Act.pdf

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Competencies:

• Technical Competence: Understands and appropriately applies procedures, requirements, regulations, and policies related to VBA financial and administrative programs and other Federal (or similar) programs.
• Leadership: Inspires, motivates, and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
• Oral Communication: Makes clear and convincing oral presentations to individuals or groups; listens effectively and clarifies information as needed; facilitates an open exchange of ideas and fosters atmosphere of open communication.
• Written Communication: Expresses facts and ideas in writing in a clear, convincing, and organized manner.
• Problem Solving: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems.

Supervisory/Managerial Abilities: Candidate must also demonstrate experience or training they possess, or have the potential to develop, the qualities or successful supervision as follows:

• Assign to and review work of subordinates, train and work effectively with subordinates from a variety of backgrounds and with different levels/areas of training.
• Accomplish the quality and quantity of work expected within set limits of cost and time.
• Plan own work and carry out assignments effectively.
• Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work.
• Understand and further management goals as these affect day-to-day work operations.
• Develop improvements in, or design new work methods and procedures.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies.

You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

To apply for this position, you must provide a complete application package to include the documents detailed below. Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. We will not request additional documentation or accept late or missing documents after the announcement has closed.

• Resume, limited to 2-pages, detailing specialized experience and competencies as they relate to this position.
• For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
• A copy of your most recent (2025-VA Form 0750) performance appraisal (with a documented rating) and associated performance standards. NOTE: Applicants unable to provide the most recent performance appraisal MUST provide a valid written explanation for its absence.
• A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).
• If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.
• Your SF-50 reflecting when you entered your highest grade (e.g., Promotion, Appointment, etc.) in order to verify time-in-grade requirements.

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/17/2023 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11869450.

• To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
• Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Agency contact information

Daann Heiniger

Phone 515-554-9515 Email Daann.Heiniger@va.gov Address St Louis Regional Benefit Office

9700 Page Ave

Overland, MO 63132

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

To apply for this position, you must provide a complete application package to include the documents detailed below. Failure to submit the required documents may result in your application being considered incomplete and you being deemed ineligible. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. We will not request additional documentation or accept late or missing documents after the announcement has closed.

• Resume, limited to 2-pages, detailing specialized experience and competencies as they relate to this position.
• For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
• A copy of your most recent (2025-VA Form 0750) performance appraisal (with a documented rating) and associated performance standards. NOTE: Applicants unable to provide the most recent performance appraisal MUST provide a valid written explanation for its absence.
• A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).
• To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).
• If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.
• Your SF-50 reflecting when you entered your highest grade (e.g., Promotion, Appointment, etc.) in order to verify time-in-grade requirements.

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50s (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/17/2023 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11869450.

• To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
• Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.

Expand Hide how to apply

Agency contact information

Daann Heiniger

Phone 515-554-9515 Email Daann.Heiniger@va.gov Address St Louis Regional Benefit Office

9700 Page Ave

Overland, MO 63132

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Veterans Benefits Administration

OUR MISSION: "To fulfill President Lincolns promise to care for those who have served in our nations military and for their families, caregivers, and survivors." How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families, and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect, and Excellence ("I CARE").

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.

Agency contact information

Daann Heiniger

Phone 515-554-9515 Email Daann.Heiniger@va.gov Address St Louis Regional Benefit Office

9700 Page Ave

Overland, MO 63132

US

Visit our careers page

Learn more about what its like to work at Veterans Benefits Administration, what the agency does, and about the types of careers this agency offers.

http://www.va.gov/jobs

Summary

The incumbent serves as Supervisory Administrative Officer, Chief, Support Services Division (SSD). Incumbent directs a program encompassing financial, technical, administrative, and professional work encompassing timely and cost-effective support services to a VBA Regional Office. Incumbent is responsible for management of all financial and administrative activities of the VBA Regional Office.

Learn more about this agency

Overview

Help

Accepting applications

Location

1 vacancy in the following location:

Overland, MO

No matching locations found.

Work site options

Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $128,967 - $167,663 per year Pay scale & grade

GS 14

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required 25% or less - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 0341 Administrative Officer

Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Other Position sensitivity and risk High Risk (HR)

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required Yes

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number 331-26-DH-13040777-NBU Control number 881798800

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