Administrative Patient Services Coordinator

Non-Clinical - Administrative/Patient Services Coordinator

Location: Snoqualmie, WA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 3 months
• Pay Rate: $22.00 / Hour (USD)
• Shift / Schedule: Monday Friday, 0900 1730 (no weekends, no holidays, no call)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Patient Services Specialist Journey Level performs all core front-office functions with increased independence and efficiency. The Journey PSS is capable of performing all aspects of the Associate PSS. This role is responsible for patient registration, appointment scheduling for routine and basic healthcare services, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of patients and their families.

Key Responsibilities

• Perform all core front-office functions, including patient registration, check-in, copay collection and check-out processes, ensuring accurate demographic and insurance information is collected and updated.
• Schedule, confirm, and modify routine and basic healthcare services in accordance with clinic standards and provider availability. May include supporting procedural / surgery scheduling as needed.
• Deliver high-quality customer service by addressing patient needs, resolving concerns, and escalating issues as appropriate.
• Navigate and document within electronic medical records (EMR) systems to maintain accurate and timely patient records.
• Operate and manage multi-line phone systems to route calls, take messages, and respond to inquiries efficiently.
• Serve as the first point of contact for patients and support smooth operation of the clinic, providing courteous and professional communication in person and over the phone.
• Complete a variety of administrative and clerical tasks, including scanning, filing, managing the wait list and data entry to support daily clinic operations.
• Assist with monitoring appointment availability and optimizing scheduling templates.
• Independently resolve routine patient and scheduling issues using established clinic standards, escalating complex issues appropriately.
• Support onboarding of new team members by modeling workflows and best practices.

Required Skills

• Ability to communicate clearly and professionally with patients, families, and healthcare team members in person, over the phone, and in writing.
• Ability and willingness to learn multi-line phone systems (e.g. routing calls, taking messages, responding to inquiries with courtesy and efficiency), electronic medical records (EMR), standard office applications (e.g., email, word processing, spreadsheets) and common office tools (e.g. printers, scanners, copiers, and fax machines).
• Demonstrates resilience and the ability to adjust to changing priorities, workflows, and patient needs in a fast-paced environment.
• Committed to providing a positive patient experience through empathy, responsiveness, and professionalism.
• Ability to independently resolve routine patient and scheduling issues using established standards and workflows.
• Ability to identify and escalate complex issues to appropriate personnel.
• Willingness and ability to support onboarding of new team members by modeling workflows and best practices.
• Knowledge of electronic medical record (EMR) to assist with monitoring appointment availability and optimizing scheduling templates.

Required Experience

• 1 year of experience in medical office or related healthcare experience

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-08671

Industry: Healthcare