Basic Life Support (BLS), Calendar Management, Co-Payments, Communication Skills, Customer Support/Service, Demographics, Financial Management, Healthcare, Infectious Diseases, Information Technology & Information Systems, Information/Data Security (InfoSec), Insurance, Lift/Move 35 Pounds, Medical Office, Medical Office Administration, Medical Records, Multitasking, Patient Care, Physical Demands, Privacy Controls, Privacy Regulations, Schedule Development, Telephone Skills
Administrative Patient Services Representative - ENT | BLS Certified
Cuba, MO $32,009 - $41,099 a year
Full Time
This full-time, day-shift role serves as the welcoming voice and face for an ENT physician's office within a regional healthcare system in the Midwest. The idealcandidate will demonstrate professionalism, exceptional customer service, and the ability to multitask efficiently in a fast-paced medical office environment.
Key Responsibilities
- Promptly answer and direct telephone calls with courtesy and professionalism.
- Greet patients warmly and communicate clearly with patients and their families, keeping them informed throughout their visit.
- Accurately collect and enter patient demographic and insurance information into the system.
- Maintain strict confidentiality and adhere to privacy regulations regarding protected health information.
- Schedule appointments following established protocols and assist patients or guardians with patient portal setup at the time of service.
- Conduct patient confirmation calls and guide patients to complete necessary registration paperwork via the patient portal.
- Handle messages efficiently and update patient records as needed during each encounter.
- Verify insurance coverage, collect co-payments, and inform patients about their financial responsibilities.
- Demonstrate accountability, work independently, adapt to change, and maintain punctuality and attendance standards.
Education
High school diploma or equivalent is required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.
Experience
Preferably two years of experience in a general medical office or similar healthcare setting, with demonstrated responsibility and customer service skills.
Certification
American Heart Association Basic Life Support (BLS) certification is required.
Mental and Physical Requirements
This position requires considerable mental focus and physical activity including lifting up to 35 lbs, frequent walking, standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.
Working Conditions
Work is performed in a medical office environment with potential exposure to infectious diseases and occasional encounters with hostile individuals. Minimal physical discomfort is expected.
M
MLee Healthcare Staffing and Recruiting