Administrative Practice Coordinator

Primary Job Title: Administrative Practice Coordinator

Location: Los Angeles, CA

Onsite Flexibility: Onsite

Contract Details:

• Position Type: Contract
• Pay Rate: $28.00 /hr (USD) (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

• Perform all functions related to surgery scheduling including verifying insurance, scheduling of patients pre & post-operative appointments, obtaining health clearances, surgery authorizations, and scheduling surgical assistants; ensure that all pre-operative studies are scheduled and completed prior to surgery
• Manage physician referral work queues by completing referrals in Epic corresponding to PPC tasks
• Provide customer service actions such as scheduling appointments, triaging calls by directing to appropriate individuals or departments, responding to patient questions and complaints, referring patient complaints appropriately to supervisor
• Manage physician practice in coordination with medical assistants and other appropriate staff; troubleshoot patient/physician issues and take appropriate action for resolution
• Handle administrative functions including physician correspondence, forms and request for authorizations, Cedars-Sinai med-legal patients, expense reports, calendar and other transcription needs when needed; work with workers compensation adjusters, nurse case managers, submit WC request for authorizations, and follow up to obtain statuses and receipt of documentation
• Complete credentialing when necessary at all physician facilities, ensure CVs are updated and medical staff privileges are current (CA license & DEA)
• Monitor work flow, assist in work assignments, recommend areas for improvement, interface/liaise with other departments, assist in meeting/auditing
• Coordinate MD mentoring opportunities with fellows, students, etc
• Work with the billing and HIS departments to provide information for requested chart audits; ensure that appropriate surgical reports, and daily clinic charges are sent to the billing department without delay for optimal reimbursement; work closely with billing department to facilitate financial arrangements for individual patients
• Act as a liaison between physician and patients in communicating surgery concerns; provide surgical scheduling information, resource coordination, and support to patients before, during and after surgery procedure(s)
• Provide health education materials including forms, videos, articles to inform target population of health topic as directed by physician; develop with the physician, materials for patients pre- and post- surgery and correspondences in between
• Provide support to physician with outside services, including profession/collegiate teams, teaching and speaking engagements; manage and coordinate logistics of care for VIPs and patients with special needs

• High school diploma or GED required
• Bachelor's degree strongly preferred

• 3 years of experience with a large medical group practice
• Surgery scheduling experience in a high-volume setting
• Experience with Work Comp and WC cycle and protocols

• Knowledge of HMO, PPO, and POS insurance plans
• Insurance verification
• Patient scheduling
• Health clearance management
• Surgery authorization processing
• Epic proficiency (preferred)
• Referral management
• Customer service
• Administrative correspondence and forms management
• Workers compensation knowledge and processes
• Credentialing coordination
• Workflow monitoring and optimization
• Billing and chart audit coordination
• Patient communication and education

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund