Administrative Program Specialist-A

Administrative Program Specialist-A

Salary

$3,127.00 - $6,136.00 Monthly

Location

Monroe, LA

Job Type

Classified

Job Number

NEDHSA-223012-APSA-7626-AM

Department

LDH-Northeast Delta Human Services Authority

Opening Date

07/06/2026

Closing Date

7/16/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

NORTHEAST DELTA HUMAN SERVICES AUTHORITY MISSION:

Serve as a catalyst for individuals with mental health, developmental disabilities, and addictive disorders to help them realize their full human potential by offering quality, excellent care with greater accessibility.

Northeast Delta Human Services Authority is seeking an Administrative Program Specialist-A to provide administrative support with all aspects to billing up to and including seven Behavioral Health and Primary Care Outpatient Clinics. This position is a journeyman level, which provides clerical support with minimal instructions and directions.

An ideal candidate should possess the following competencies:

Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Minimum Qualifications

Three years of experience in administrative services; OR

Six years of full-time work experience in any field; OR

A bachelors degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Responsible for developing, facilitating, and overseeing the 2-day billing training for all new hires during onboarding to include the printing of all manuals and materials for the training and access to all systems and training on how to use each system. This role establishes, implements, and revised billing training for staff according to payer edits, LDH, and CMS guidelines, as well as manages, maintains, and stores all staff onboarding billing training records in compliance with all state and federal guidelines.
• Schedules, creates, and conducts quarterly training for administrative staff with a focus on billing updates, providing corrective action of billing errors, and addressing any other billing deficiencies at the Regional Office for all administrative staff.
• Coordinates and facilitates monthly visits to 7 clinics locations to assess administrative needs and conduct audit of billing processes for compliance with agency policy and procedures.
• Generates monthly AR, ODR, and Action Code Summary reports for the Billing Manager and Chief Financial Officer to assess and monitor agency-generated revenue. This role also submits write-off requests to CFO and identifies accounts to be transferred to the Office of Debt Recovery.
• Responsible for the posting and reconciling of account receivables daily while maintaining accurate records to support the collections of payments received and the submission of monthly billing statements.
• Assists with the credentialing/certification process by adding new hire clinical staff to the agencys CAQH provider database for billing purposes.

Position-Specific Details:

Appointment Type: Probational, Promotional, Demotion, Lateral Transfer, or Detail to Special Duty

Location: Monroe Regional Office (Administrative Office)

Compensation: NEDHSA is a designated approved National Health Service Corps (NHSC) site. Clinicians who work at NHSC-approved sites are eligible to apply to the NHSC Loan Repayment Program to pay off student loans.

• 2-year Full-Time Clinical Practice: NHSC will pay up to $50,000* for an initial 2 years of full-time clinical practice to clinicians.

(Full-time clinical practice is defined as no less than 40 hours per week, for a minimum of 45 weeks per year.)

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

Ms. Janesia Raybon, MPA

Human Resources Director A

Northeast Delta Human Services Authority

2513 Ferrand Street

Monroe, LA 71201

318-362-4237 (office)

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

Do you have experience working in a behavioral health integrated managed healthcare environment (Behavior and Primary Care)?

• Yes
• No

02

Do you have experience with medical billing and medical credentialing databases? If yes, what is your experience and with which databases do you have experience?

03

Demonstrating Accountability - How well do you take responsibility for your actions, results, and performance?

• I avoid responsibility, deliver poor work, and resist feedback.
• I take ownership when prompted and meet basic expectations.
• I own results, meet standards, and respond to feedback professionally.
• I drive high performance, prevent issues, and model accountability.

04

Demonstrating Accountability - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

Making Accurate Judgments - How do you make decisions when faced with choices, risks, or limited information?

• I make reactive or delayed decisions and sometimes overlook risks, priorities, or potential bias.
• I try to weigh options but struggle when there's uncertainty, competing priorities, or unclear outcomes.
• I make timely, well-reasoned decisions by using available information, context, and trade-offs.
• I make sound decisions in complex situations, lead others through ambiguity, and adapt as new information emerges.

06

Making Accurate Judgments - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

Managing Resources - How well do you manage financial, physical, or contractual resources to meet operational needs?

• I struggle to manage resources, don't always follow required procedures, or have trouble keeping accurate records.
• I handle basic resource tasks but may not consistently align them with priorities or follow procedures.
• I manage resources effectively, follow procedures, track usage, and maintain accurate records to support my team's goals.
• I plan ahead to meet future needs, improve systems, strengthen vendor relationships, and ensure compliance across resource areas.

08

Managing Resources - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm