Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo/Enterprise brands of Enterprise Mobility have an exciting opportunity for an Administrative Representative at Portland International Jetport (PWM). The responsibilities include providing a high level of customer service by assisting both internal and external customers while supporting the branch and rental needs. This specific position will be working onsite at the airport and communicating via phone, email, and internal text. The Administrative Representative will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large airport branch. Qualified candidates must demonstrate honesty and integrity and remain committed to excellent performance while being driven and self-motivated.
This is a fully in office position located at Portland International Jetport (PWM) - 1001 Westbrook St., Portland, ME, US, 04102.
The pay for this position starts at $19.00/hour. There are also bonuses available for reaching team customer service goals. With an earning potential of $20.25-$21.50/hour if bonus criteria is met.
We offer:
- Paid time off
- Consistent full time 40 hour per week schedule
- Employee discount
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule Available is:
- Monday- Friday: 8:00am-5:00pm
Responsibilities
- Make outgoing calls to internal and external customers for all three brands (Enterprise, National, and Alamo)
- Answer incoming customer inquiries via phone, email, and internal text message for all three brands (Enterprise, National, and Alamo)
- Responsible for logging and organizing items in the Lost and Found
- Provide daily follow up with QSPs.
- Responsible for working with customers with overdue rentals.
- Monitor and correct incomplete rentals and returns
- Perform miscellaneous and backup duties job-related duties as assigned.
- Seek to improve job performance through self-assessment, skill development, training, and goal setting.
- Maintain a regular and reliable level of attendance and punctuality.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- Must have a High School Diploma or GED
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have at least 6 months of prior customer service experience
- Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
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Enterprise Holdings
ABOUT COMPANY:
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.
10,000 employees or more
Travel, Transportation and Tourism
Military Leave, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Life Insurance, Merchandise Discounts
https://go.enterpriseholdings.com