Administrative Services Associate III

Administrative Services Associate III

Salary

$16.03 Hourly

Location

99 Ninth Street, Lynchburg, VA

Job Type

Full-time

Job Number

03562

Department

Human Services

Opening Date

03/09/2026

• Description
• Benefits
• Questions

Description

The City of Lynchburg is an Equal Opportunity Employer

Position serves as the initial point of contact for the clients seeking benefits and/or services. Duties understanding and explain basic benefit program information, making appropriate referrals, assisting clients with applications, and researching information needed.

Essential Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties necessary to deliver services to customers and citizens may be assigned.

When assigned to Benefit Programs:

• Analyzes needs and coordinates resources that will support families/clients
• Serves as point of contact for clients
• Assists clients with completing applications and performs initial screening of applications
• Assesses and makes appropriate referrals to internal and external resources as needed
• Researches a variety of databases (including local and state agencies databases) to obtain and/or verify information needed to process applications. Attaches information to applications for documentation purposes
• Makes photocopies of documents for case files
• Maintains complex logs and records, forwarding data to appropriate staff member(s)
• Performs data entry tasks regarding case files
• Updates databases, client files, and other automated records as needed
• Schedules appointments for clients to meet with staff
• Provides information regarding programs
• Assists in the preparation of periodic, special, and other reports for statistics
• Performs clerical support functions such as receiving and directing telephone calls and visitors, preparing correspondence, etc.
• Regular attendance is required.

ADDITIONAL DUTIES AND RESPONSIBILITIES include the following:

• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.
• Required to participate in emergency operations as needed.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

Minimum Education and Experience Required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Requires Associates degree in business related field and considerable experience (2+ years) in public administrative support, working with a diverse population. An acceptable combination of education and experience may be substituted for the education requirement. Requires ability to use Microsoft Word and Excel as well as other computer programs used to determine eligibility.

Additional Requirements

Must successfully complete Criminal Records background check and Child Protective Services Registry Check.

Possession of valid drivers license issued by the Commonwealth of Virginia and acceptable driving record according to City criteria.

Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the Citys goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

• Employees in full-time positions are eligible for the following benefits:
• Medical, dental, and vision coverage
• Retirement through the Virginia Retirement System (VRS);

the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit

• Life insurance at no cost to the employee

• Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.

• Eligibility for parental leave and tuition assistance

• Paid Time Off

• Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans

Additional information about City benefits can be found on our website and in the Employment Policies & Procedures

01

Which of the following best describes your level of proficiency with Microsoft Excel?

• None
• Beginner
• Intermediate
• Advanced

02

Which of the following best describes your level of proficiency with Microsoft Word?

• None
• Beginner
• Intermediate
• Advanced

03

This position requires you to work with people from all walks of life. Please describe your experience working with people from diverse backgrounds.

04

This position requires a valid drivers license and acceptable driving record history. I certify that I have read the DMV Record Release Notice, and give the City of Lynchburg permission to obtain my Virginia Driving Record.

• Yes
• No
• I do not currently possess a Virginia Drivers License

05

If you answered in the above question that you currently possess a Virginia Drivers License, please provide your License Number.

06

(Current Out-of-State applicants and applicants who have had an Out-of-State Drivers License at any time in the last 3 years): I agree to provide, WITHIN 2 WEEKS OF MY APPLICATION, a copy of my driving record from that state where I am currently licensed or have been licensed within the past 3 years. I will contact Human Resources within 2 weeks if I am unable to obtain my out of state driving record in that time. I understand that my application may not be considered for this position until I submit my out of state driving record. You can email this information to human.resources@lynchburgva.gov, or fax to 434-845-4304 or mail this information to Human Resources, 900 Church Street, Lynchburg VA 24504. Include the name of the position for which you are applying. If you have a driving record less than 30 days old you can upload as an attachment to your application.

• Agree to provide record within 2 weeks of application date
• Do not agree (I understand I will no longer be considered for this position if I disagree.)
• Not applicable (I have not had an Out-of-State Drivers License during the past 3 years.

Required Question

Employer City of Lynchburg

Address 900 Church Street

Lynchburg, Virginia, 24504

Phone (434) 455-4200

Website https://www.lynchburgva.gov/human-resources