Administrative Specialist I/II - Call Center and Application Initiation

Administrative Specialist I/II - Call Center and Application Initiation

Salary

$23.52 - $30.65 Hourly

Location

FC 1501 Blue Spruce, CO

Job Type

Regular

Job Number

202600260

Department

Human Services

Opening Date

07/02/2026

Closing Date

7/19/2026 11:59 PM Mountain

Full/Part Time

Full Time

• Description
• Benefits
• Questions

Overview

At Larimer County Department of Human Services, we strive to be responsive, provide timely resources in partnership with our community so individuals and families are healthy, supported, and safe. We are seeking a highly motivated, innovative and enthusiastic staff member to join our Benefits and Community Support Division as an Administrative Specialist supporting both our Phone Team and Application Initiation Team.

The Administrative Specialist will answer basic client questions regarding assistance programs (Food Assistance, Medicaid, etc.) over the phone and prepare and initiate benefits applications daily. This dual role involves high-volume customer service, multitasking across systems, and processing, routing, and uploading various documents while maintaining a highly structured schedule with breaks and lunches.

The expected starting salary for this position is $23.5200/hour. New hires must complete 7 weeks of onsite and virtual training before becoming eligible for a hybrid work arrangement.

Responsibilities

What youll be doing:

• Providing excellent customer service to clients over a high-volume phone line, delivering accurate information about assistance programs like Food Assistance and Medicaid.
• Interpreting county and departmental policies, rules, and regulations in response to inquiries.
• Conducting necessary research to resolve inquiries.
• Routing complex inquiries or documents appropriately, ensuring they reach the correct specialized teams.
• Accepting and processing forms, reports, applications, and legal documents in accordance with procedural requirements.
• Composing and preparing replies to a variety of communications involving established policies or standard practices.
• Entering and maintaining data in computer systems and databases, proofing for errors, and running reports as needed.
• Collaborating with team members to manage high-volume workflows and maintain a structured schedule to meet timeliness requirements.

To view the full job description, visit https://www.larimer.gov/hr/careers/job-descriptions

What were looking for:

• Detailed and excellent organizational skills and ability to manage multiple projects at once.
• Bilingual in Spanish preferred/helpful.
• Ability to take initiative, think independently, and use good judgment.
• Strong communication skills and ability to interact with diverse personalities.
• Aptitude for learning new systems and multitasking simultaneously.
• Reliable attendance and punctuality as part of a structured team.

Qualifications

All candidates will be screened for the following required minimum qualifications. Any candidate who does not meet all of the qualifications listed as required will be eliminated from the process.

Administrative Specialist I: 23.5200/hr - $27.0829/hr

• Must be at least 18 years of age.
• One (1) year of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Administrative Specialist II: $24.0788/hr - $28.8946/hr

• Must be at least 18 years of age.
• One (1) year experience as an Administrative Specialist I or two (2) years of experience in a directly related field or in the performance of similar office administrative duties and responsibilities required.

Benefits

Here's what Larimer County offers for all Regular, Limited Term, and Appointed positions:

• Medical, Dental, and Vision benefits
• FSA or HSA (depending on the medical plan)
• Short- and Long-Term Disability
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Accident and Critical Illness Insurance
• Retirement Plan 401(a) with employer match
• 457(b) Deferred Compensation
• Generous paid time off, including vacation, sick leave, and holidays

Want to dive into the details? Check out Larimer Countys Benefits.https://www.larimer.gov/hr/benefits.

Supplemental Information

Position will be located at one of the following three locations: 1501 Blue Spruce Drive, Fort Collins, CO 2555 Midpoint Drive, Fort Collins, CO 200 Peridot Avenue, Loveland, CO

An offer of employment is contingent upon the successful completion of required pre-employment checks or testing.

All application components must be submitted by 11:59 PM MT on the closing date listed.

Larimer County is an Equal Opportunity Employer and prohibits discrimination and harassment in all employment practices on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, marital status, disability, genetic information, age, military status, or any other characteristic protected by law or regulation.

For all temporary positions, sick leave and our Employee Assistance Program are available and other benefits may be available.

Larimer County offers the following for all Regular/Limited Term positions:

• Medical, Dental, and Vision Benefits.
• Flexible Spending Accounts / Health Savings Account
• Short and Long Term Disability.
• Employee Assistance Program
• Basic Life/Accidental Death & Dismemberment
• Accident Insurance
• Critical Illness Insurance
• Retirement Plan 401(a) with employer match.
• 457(b) Deferred Compensation.
• Paid time off including vacation, sick and holidays.

Click here to view information on Larimer Countys Benefits.

01

Did you list three professional references with valid contact information on this application? Please note that current county employees are unable to provide professional references.

• Yes
• No

02

Please choose one of the Larimer County guiding principles listed that you feel most applies to you and this position - Larimer County will add value to the lives of its citizens today and in the future by:

• Being good stewards of public resources.
• Promoting innovation, adaptability, and committing to continuous improvement.
• Providing consistent quality customer service.
• Empowering people to take responsibility.
• Cultivating collaborative partnerships.
• Being a fulfilling, respectful, and enjoyable place to work.

03

Based on your choice in the previous question, describe how you would apply this guiding principle in this position.

04

Are you a current or previous employee of Larimer County?

• Yes
• No

05

Do you have access to an at home or other remote work space?

• Yes
• No

06

Do you have access to a stable internet connection at the remote workspace?

• Yes
• No

07

Do you have access to a reliable phone that can be used for work purposes?

• Yes
• No

08

This position requires being 18 years of age or older. Are you able to meet this requirement?

• Yes
• No

09

Are you available for full-time, in-person and virtual training during your first 7 weeks?

10

Describe your experience multitasking across systems while assisting clients in person or over the phone.

11

Describe a time you displayed strong verbal communication skills and/or worked with people in crisis.

12

Describe your computer program experience, including Google Suite.

13

Do you speak any languages other than English? If so, which language(s)?

Required Question

Employer Larimer County