The Administrative Supervisor oversees daily front desk operations at the Waltham office, ensuring accurate and efficient patient-facing administrative functions in line with practice policies.
They supervise, train, and mentor a team of 4-6 staff, manage scheduling, and address patient concerns, collaborating with clinical and administrative leadership across multiple locations.
Key responsibilities include staff onboarding, performance reviews, process improvements, and compliance with HIPAA and financial policies.
The role involves hands-on participation in patient check-in/out, insurance verification, billing, appointment scheduling, and administrative tasks.
Qualifications include 2-3 years of relevant experience, supervisory skills, and knowledge of healthcare insurance and policies. The candidate must demonstrate strong leadership, communication, multitasking, and service orientation skills.