Administrative Support Assistant 3

Administrative Support Assistant 3

Salary

$41,932.80 - $61,380.80 Annually

Location

Des Moines - 50313 - Polk County, IA

Job Type

Full-time

Job Number

27-00023

Agency

427 Department of Inspections, Appeals & Licensing

Opening Date

07/06/2026

Closing Date

7/16/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Linda Kellen, linda.kellen@dia.iowa.gov

• Description
• Questions

Job Description

The Iowa Department of Inspections, Appeals & Licensing (DIAL) is seeking a motivated, enthusiastic, and flexible individual to join our team as a Direct Care Worker Registry Administrative Support Assistant 3 for the Health and Safety Division.

Who We Are

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans. DIAL's Health Facilities Division is responsible for inspecting and licensing health care providers and suppliers to ensure the health and safety of vulnerable Iowans.

The Administrative Support Assistant 3 position is responsible for receiving, processing, and managing data related to the Direct Care Worker Registry and Healthcare Employment Agency registrations in accordance with state and federal regulations. The Administrative Support Assistant 3 will maintain accurate, up-to-date records for tracking and reporting.

At DIAL our mission is to Achieve Compliance Through Education, Regulation, and Due Process for a Safe and Healthy Iowa. To accomplish our Mission, the individual selected for this position will provide outstanding customer service and management services to the agency.

What We're Seeking

The successful candidate for the fast-paced and multi-faceted Direct Care Worker Registry Administrative Support Assistant 3 position is a focused and innovative problem solver. The position reports directly to the Acute and Continuing Care Bureau Chief. The position is based at the Park Avenue Office Building. Desired qualifications include:

• Works collaboratively with a diverse group of people
• Treats customers courteously and be responsive to their needs
• Displays high standards of professional and ethical conduct
• Commits to providing a high-quality service
• Addresses and listens to others in respectful manner
• Possesses a high level of organization skills and is process-driven

What You'll Do

You will be an integral member of our survey team, providing direct support to the Department's Health Facilities operations by:

• Monitor all aspects of certification of Certified Nurse Aides
• Accurately and thoroughly document all applications, registrations, and reciprocity, enforcement actions, ensuring clarity and neutrality for Certified Nurse Aides and Healthcare Employment Agencies.
• Prepare and run reports and queries from the healthcare database.
• Plan and conduct training for testing entities.
• Conduct statistical studies from the certified healthcare database.

What We Offer

When you join DIAL, you help make Iowa safer and healthier while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer an excellent compensation package for our full-time employees, including:

• Excellent pay and benefits package including health, dental, vision, flexible spending, and life insurance
• Opportunities for salary increases following your first six months and annually thereafter
• Biweekly vacation accrual and separate sick leave
• Paid holidays (9 days per year)
• Iowa Public Employee Retirement System (IPERS) Retirement Package
• Optional 401A plan with employer contributions
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling)
• Retirement Investors Club (Employer Sponsored Retirement Plan)
• Flexible Spending Accounts for health care and dependent care

NOTE: Salary Range of $41,932.80 - $61,380.80 annually

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

For additional information on benefits click here. Excited to pursue the next step in your career? Apply today!

Background check required.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
• A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.

For more information click on this link to view the job description

Additional Qualification Requirements

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?

• Yes
• No

04

Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

• Yes
• No

05

Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?

• Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
• I am not a current permanent State of Iowa executive branch employee
• I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1

Required Question

Employer State of Iowa

Agency 427 Department of Inspections, Appeals & Licensing Address 6200 Park Avenue; Suite 1

Des Moines, Iowa, 50321

Website https://dia.iowa.gov/