Administrative Support Assistant II - IT

POSITION SUMMARY: Provide administrative and organizational support for the Information Technology department. Create, monitor, and resolve issues for all IT purchase requisitions and purchasing card transactions. Perform job responsibilities without direct supervision; maintain confidentiality and address all situations professionally. Use college systems to obtain information for reports and in making decisions. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

REASONABLE ACCOMMODATIONS/ADA: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS (Other duties may be assigned):

(85%) Office Support/ Customer Support

• Prepare necessary documentation and materials for monthly meetings, IT staff training progress reports, projects, and department planning.
• Assist with creating, formatting, and updating department policies and procedures.
• Maintain and manage a list of all software purchased by the IT Department. This includes, but is not limited to, purchase costs, license durations, and multi-year schedule of renewals. Communicate renewal information to points of contact.
• Coordinate and prepare updates of IT multi-year refresh projects.
• Update and maintain IT department intranet site.
• Create, monitor, and resolve issues for all IT purchase requisitions, maintain purchasing records.
• Provide office management for the department.
• Submit and reconcile purchasing card orders.
• Assist with department budget planning, preparation, and tracking.
• Process department travel requests, reimbursement requests, and other forms.
• Coordinate and assist with the IT equipment disposal documentation and preparation.
• Coordinate with other divisions as needed.
• Submit Work Orders for department as needed.

(10%) Technology Support

Provide technology support including but not limited to:

• Assist with technology setup and support for on campus events.
• Provide basic help desk assistance, answering the help desk phone, creating, and updating tickets in the help desk ticketing platform.

(5%) Administration

• Participate in College, Technology Department, and other events and meetings as required.
• Complete required College training.

EDUCATION AND EXPERIENCE:

• Associate degree from an accredited college or university in a related discipline required.
• Less than two years of relevant occupational experience required.

Note: May consider candidates with alternative combinations of education and experience consistent with the College’s equivalency guidelines.

CERTIFICATIONS, LICENSURE, REGISTRATION:

• None

KNOWLEDGE, SKILLS, AND ABILITIES:

KNOWLEDGE

• Knowledge of Lakeshore’s mission, vision, and strategic direction.

SKILLS

• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, etc.)
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Effective interpersonal skills and customer service skills.
• Strong critical thinking and problem-solving skills.

ABILITIES

• Adapt quickly to new and changing technology.
• Perform work accurately and thoroughly, with a high level of accountability and attention to detail.
• Work independently and as part of a team with minimal supervision.
• Present self in a professional, ethical and respectful manner at all times.
• Use discretion and maintain a high level of confidentiality.
• Prioritize and manage multiple projects or tasks, maintaining deadlines.
• Establish and maintain effective working relationships and relate successfully with staff, students and all stakeholders.
• Flexibility to adapt to and manage through changing environments.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• While performing the duties of this job, the employee is regularly required to sit and talk or listen.
• The employee frequently is required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment may require multi-tasking.
• The noise level in the work environment is usually moderate.

CONDITION(S) OF EMPLOYMENT:

• Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required; other duties may be assigned as needed. Duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives.