Administrative Support Associate

Position Details

Classification Information

Position Classification Title Administrative Support Associate FLSA Non-Exempt Position Class 10421

Position Overview

Join the Ramily!

Join the Ramily!

Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina-known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

UNC System Employee Benefits Central

UNC System Retirement Benefits

WSSU Holiday Schedule

WSSU Discounts and Perks

Position Summary

Winston-Salem State University is seeking an Administrative Support Associate to support the Department of Mathematics and the Department of Liberal Studies. The Department of Mathematics is a dynamic group of students, faculty, and staff dedicated to learning, teaching, and advancing mathematics. The Department believes strongly in the individual worth of every student, thus the first priority of the faculty is to deliver high quality instruction to the students, in every course, every day in a student centered environment. The primary function of the Department of Liberal Studies is to provide students with a solid multidisciplinary preparation in the Humanities, Natural Sciences, Social Sciences, and the Arts, subsequently allowing them to pursue careers in education, business, government, and other such fields.

Responsibilities of the Administrative Support Associate include:

• Serve as the primary point of contact for the Department of Mathematics and the Department of Liberal Studies
• Respond to inquiries and provide guidance regarding departmental and university procedures via phone call and in-person
• Compose letters, memos, newsletters, event flyers, reports, and other professional correspondence
• Respond to inquiries from prospective students and provide current program information.
• Provide administrative support to the department (faculty, students, staff, and visitors).
• Maintain the chairs' calendars, schedule appointments, and locate and assemble information for various reports and meetings.
• Coordinate logistics for departmental meetings, student engagement activities, and other activities as needed.
• Handle incoming and outgoing mail and packages, order office supplies, and run departmental errands as needed.
• Assist with faculty onboarding and support departmental hiring processes
• Assist with the department's online presence, including social media and website updates.
• Assist with the preparation of course schedules.
• Provide academic advising support to undergraduate students to assist with registration, which includes communicating with and referring students to various university offices (e.g., registrar, tutoring, etc.).
• Assist with transitioning current and prospective students into the academic departments
• Collaborate with faculty on student recruitment and retention efforts
• Maintain accurate student and faculty records.
• Ensure compliance with university record retention policies.
• Assist with documentation for assessment, accreditation, annual evaluations, and other university reporting requirements.
• Process departmental purchasing, procurement, and vendor payments.
• Manage departmental P-Card transactions and reconciliations.
• Monitor departmental budgets and reconcile Banner financial reports.
• Process travel authorizations and reimbursements.
• Coordinate contracts, service agreements, and equipment purchases while ensuring compliance with university policies.

Primary Function of Organizational Unit

The Department of Mathematics is a dynamic group of students, faculty, and staff dedicated to learning, teaching, and advancing mathematics. The Department believes strongly in the individual worth of every student, thus the first priority of the faculty is to deliver high quality instruction to the students, in every course, every day in a student centered environment. The faculty is also a diverse group of respected and active scholars in the field.

The primary function of the Department of Liberal Studies is to provide students with a solid multidisciplinary preparation in the Humanities, Natural Sciences, Social Sciences, and the Arts, subsequently allowing them to pursue careers in education, business, government, and other such fields. The goal of Liberal Studies is to train students to communicate effectively, both orally and in writing, to develop skills in critical thinking and problem solving, and to instill critical thinking with ethical thought.

Position Information

Position Number 110203 Competency Level Journey Working Position Title Administrative Support Associate Building and Room No.

Carolina Hall, Room 148

Work Hours: From [time] to [time] on [days] of [week] 8:30am-5:30pm Hours per week 40 Months per year 12 Appointment Type Permanent Full-Time If Time Limited. No Appointment Length. 12

DHR Assigned Fields

FTE 1

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies Not Mandatory Position required to work On-Call/Emergency Callback No Minimum Experience/Education

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Preferred Years Experience, Skills, Training, Education

• Two years experience in administrative or office management environment, preferably in higher education
• Degree or coursework in a relevant field - Mathematics, Humanities, Natural Sciences, Social Sciences, or the Arts
• Proficiency with Microsoft Office 365 applications
• Experience using enterprise resource planning (ERP) systems such as Ellucian Banner
• Strong organizational, communication, customer service, problem-solving, and time management skills
• Ability to manage multiple priorities and maintain confidentiality

Required License or Certification Valid US Driver's License No Commercial Driver's License Required No Physical Required No List any other medical/drug tests required

Posting Details

Posting Details

Posting Number SPA01051P Internal Posting Only No Time Limited Position No Appointment Length State Salary Range $33,540 - $54,455 Internal Salary Range $33,540 - $43,636 Open Date 07/31/2026 Close Date 08/20/2026 Open Until Filled No Special Instructions Summary

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

Key Responsibilities and Related Competencies

Key Responsibilities and Related Competencies

Competency Communication - Verbal Describe the specific job duties related to this competency

• Serve as the primary point of contact for the Department of Mathematics and the Department of Liberal Studies
• Respond to inquiries and provide guidance regarding departmental and university procedures via phone call and in-person

Percentage Of Time 20 Competency Communication - Written Describe the specific job duties related to this competency

• Compose letters, memos, newsletters, event flyers, reports, and other professional correspondence
• Respond to inquiries which require written explanation or interpretation of established departmental policies, procedures, and programs.
• Respond to inquiries from prospective students and provide current program information.
• Assist with the department's online presence, including social media and website updates.

Percentage Of Time 20 Competency Knowledge - Program Describe the specific job duties related to this competency

• Assist with the preparation of course schedules.
• Provide academic advising support to undergraduate students to assist with registration, which includes communicating with and referring students to various university offices (e.g., registrar, tutoring, etc.).
• Assist with transitioning current and prospective students into the academic departments
• Collaborate with faculty on student recruitment and retention efforts

Percentage Of Time 15 Competency Information/Records Administration Describe the specific job duties related to this competency

• Utilize, reconcile, and manipulate data for management reports from different internal and external sources.
• Maintain accurate student and faculty records.
• Maintain confidential personnel, financial, purchasing, and student records.
• Ensure compliance with university record retention policies.
• Assist with documentation for assessment, accreditation, annual evaluations, and other university reporting requirements.

Percentage Of Time 10 Competency Budgeting Describe the specific job duties related to this competency

• Process departmental purchasing, procurement, and vendor payments.
• Manage departmental P-Card transactions and reconciliations.
• Monitor departmental budgets and reconcile Banner financial reports.
• Process travel authorizations and reimbursements.
• Coordinate contracts, service agreements, and equipment purchases while ensuring compliance with university policies.

Percentage Of Time 15 Competency Program Administration Describe the specific job duties related to this competency

• Provide administrative support to the department (faculty, students, staff, and visitors).
• Maintain the chairs' calendars, schedule appointments, and locate and assemble information for various reports and meetings.
• Coordinate logistics for departmental meetings, student engagement activities, and other activities as needed.
• Handle incoming and outgoing mail and packages, order office supplies, and run departmental errands as needed.
• Assist with faculty onboarding and support departmental hiring processes

Percentage Of Time 20

Supplemental Questions

Required fields are indicated with an asterisk (*).

• How did you hear about this employment opportunity?
• Public Job Posting
• Internal Job Posting
• Agency Referral
• Advertisement/Publication
• Personal Referral
• Website
• Other

Applicant Document

Required Documents

• Resume
• Cover Letter

Optional Documents

• Unofficial Transcripts
• Letter of Reference 1
• References List