Position Summary:
Service
Assumes responsibility for daily operations of staffing in Medical Critical Care.
a. Answers the telephones courteously and promptly.
b. Distributes staff mail within established time frame.
c. All office equipment is maintained in working order.
d. All office information and records are secure and remain confidential.
Efficiency and Effectiveness
Assists the Nurse Manager.
a. Interviews are scheduled within reasonable timeframe.
b. Nurse Manager's calendar is current and all appointments noted.
Assists with Daily Staffing Activities.
a. Makes phone calls as requested.
b. Appropriately receives and relays messages regarding staffing.
c. Nurse Manager and Charge Nurses are informed of staffing changes.
d. Staffing sheets are made daily.
Maintains Kronos for Medical Critical Care staff.
a. Enters payroll information to assure appropriate payment to employees.
b. Employee's concerns regarding their pay are coordinated with Payroll and resolved.
Maintains One-Staff for Supplemental Resources.
a. Schedules are entered accurately into One-Staff as they are submitted.
b. Changes are entered accurately into One-Staff as they occur.
Maintains records for Medical Critical Care.
a. Assists with updating employee's files 1) licensure verification, 2) adding contents as directed.
b. Hours worked for Registry staff are accurately maintained and available.
Prepares correspondence and reports.
a. Letters are typed with minimal errors and mailed to appropriate person.
b. Reports and statistical information regarding staffing is accurately prepared and distributed as requested.
Quality and Safety
Complies with established departmental policies and procedures: CQI/QA programs.
a. Complies with Mandatory Education program requirements.
b. Adheres to attendance policy.
Marginal Responsibilities
Essential Functions
The essential functions are those functions that the team member who holds the position must be able to perform unaided or with the assistance of a reasonable accommodation. The term "essential functions" does not include marginal functions of the position.
The performance of key responsibilities must meet expectations as defined in the performance standards of this position description.
Regular and reliable attendance is an essential function. A team member who does not meet attendance standards outlined in the Personnel Policy, Attendance and Tardiness, is not qualified for this position.
Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productive manner.
Ability to meet the physical requirements for the position.
Ability to get along with others and consistently engage in and promote positive interactions in the workplace.
Regular and reliable attendance is an essential function. A team member who does not meet attendance standards outlined in the Personnel Policy, Attendance and Tardiness, is not qualified for this position.
The performance of key responsibilities must meet expectations as defined in the performance standards of this position description.
Ability to meet the physical requirements for the position.
Ability to get along with others and consistently engage in and promote positive interactions in the workplace.
Ability to report for work in a condition to perform job responsibilities and essential functions in a safe and productive manner.
Ability to receive, process and communicate in oral, written, and keyboarding formats.
Ability to operate computer and various software.
Ability to respond to varied personalities in differing emotional conditions.
Ability to maintain composure during confrontations.
Ability to prioritize work and to work quickly without error and meet deadlines.
Ability to handle multiple tasks simultaneously
Position Qualification:
Associates degree (AA) or equivalent from two year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Located in Knoxville, Tennessee, The University of Tennessee Medical Center, has a rich history in the East Tennessee community of providing patient-centered care and remaining at the forefront of research, technology and treatments. UT Medical Center attributes its well-respected standing within the community to the exceptional people that dedicate themselves to patient care excellence. The hospital serves as a referral center for Eastern Tennessee, Southeastern Kentucky and Western North Carolina. It is the region’s academic medical center, Magnet® recognized hospital and Level I Trauma Center.