Administrative Skills, Customer Service Systems, Energy & Utilities, File Management, Microsoft Excel, Microsoft Outlook, Organizational Skills, Writing Skills
Location: Birmingham, AL35203(Onsite)
Duration: 12+ Month Contract
Description:- Previous experience using Customer Service System (BSC clearance level would be ideal) Proficient in Microsoft Outlook (file management) and Excel.
- Prefer experience in written customer correspondence Good organizational skills.
- Demonstrates sense of urgency to requests Ability to work without close supervision.
Special Notes:- Position will be responsible for managing third party requests from energy consultants on behalf of C&I customers.
- Previous back ground with energy or utility company will be preferred.
- It includes but is not limited to processing a high volume of email traffic, corresponding with internal teams for rate changes, customer account updates, and data reports.
- This individual will also be responsible for maintaining a repository of agreements and correspondence via Outlook folders.
- Additionally, managing customer access to the Energy Direct site will also be required.
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TPI Global (formerly Tech Providers, Inc.)