Adminsitrative Support/Operations | CFRS$22.00/hour | 35 Hours/Week | Full Time | NonexemptAbout Us: Norwescap is a 60-year-old anti-poverty organization with a mission to strengthen communities by creating opportunities that improve the lives of low-income individuals and families. Our vision is to help build a community that transforms poverty into opportunity.This is an exciting opportunity to contribute to a well-established, highly respected nonprofit organization that supports over 20,000 individuals and families each year and helps create opportunities and positive change throughout Northwestern New Jersey.Essential Functions:This position provides support in the following areas:Effectively communicate with families regarding childcare assistance and all CFRS programs.Utilizes effective communication and active listening techniques, selecting communications methods that best meet the needs of the families.Adheres strictly to confidentiality policies and proceduresUtilizes the assessment process to identify the needs of families and provides appropriate resources and referrals.Supports families during initial program eligibility, annual eligibility redetermination and through the caseEstablishes, maintains, and updates participant files in accordance with the program requirements.Supports and maintains all required contractsProvides timely updates to manual encumbrancesCompletes all required monthly program reports accurately and on timeCompiles and provides statistical and program data as requestedSystematically documents services to ensure compliance with accountability and reporting requirementsInforms and supports parents and childcare providers regarding childcare services, policies and procedures.Complies with the Agency's Personnel Policies and Procedures.Perform other related duties assigned by the CFRS Executive Director and other Norwescap administrative and management staff. Education and Experience:High School or GED combined with relevant experience in the fields of human services, childcare services, child development, education, or social work (required)Associate's degree in human services (preferred)Bachelor's degree in early childhood or related field (preferred)Competencies:Excellent written and verbal communication skillsStrong organizational skillsProficiency with technology and data systemsAbility to work independently and collaboratively as a part of a teamBilingual in English and Spanish requiredBenefits:Health InsuranceDental InsuranceVision InsuranceEmployee Assistance ProgramFlexible Spending AccountLife InsurancePaid Time OffPaid HolidaysRetirement PlanWork EnvironmentThis position operates in an on-site office location primarily located in Phillipsburg, NJ, with less than 10% travel to Newton and Hunterdon offices or providers in Hunterdon, Sussex and Warren Counties with occasional meetings within the state. Norwescap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. We will only use E-Verify once you have accepted a position and completed the Form I-9.