Administrative Support Specialist

Administrative Support Specialist

Salary

$61,566.00 - $78,575.85 Annually

Location

City Hall - 710 NW Wall St, Bend, OR

Job Type

Full Time

Job Number

20260113

Department

Community Development Department

Opening Date

09/16/2026

Closing Date

10/8/2026 12:00 PM Pacific

• Description
• Benefits
• Questions

About the Role

The City of Bend is accepting applications for one (1) regular, full-time Administrative Support Specialist in the Administrative Division of the Community Development Department. This is an hourly, non-exempt (overtime eligible) position is represented by the City of Bend Employee Association (COBEA). The City may use this job posting to create an eligibility list for future hiring purposes. Please review the entire job posting, including the application requirements at the end.

This position serves as the primary administrative support for the City's licensing programs, processing business registrations, liquor licenses, and other permits while providing excellent customer service through the front counter, phone, and email. The role also supports the department with drafting correspondence, reports and presentations, coordinating meetings and calendars, taking meeting minutes, and maintaining website content. Looking ahead, there are opportunities to help improve and modernize licensing processes, including automation of business registration renewals and other efficiencies. This is a great opportunity for someone who enjoys a variety of responsibilities, interacting with the public, and making a meaningful impact on how businesses and customers experience City services. The position plays a key role in supporting both the Licensing Team and the broader Community Development Department.

Classification Framework: Administrative Support Specialist

What Youll Do

The following duties are a sample of major duties performed in this role and not intended to be an exhaustive list.

• Process business registrations, liquor licenses, and other applications from start to finish.
• Answer customer questions in person, by phone, and by email, and help customers understand City requirements and processes.
• Serve as backup at the front counter and provide exceptional customer service.
• Prepare, edit, and proofread correspondence, reports, presentations, and other department communications.
• Coordinate meetings and events, manage calendars, prepare agendas, and take meeting minutes.
• Maintain accurate licensing records, files, and data systems.
• Update website content and help keep public information accurate and current.
• Provide administrative support to multiple programs and staff throughout the department.
• Identify and support opportunities to improve, streamline, and automate licensing processes.
• Assist with special projects and other departmental priorities as needed.

Ideal Candidate

Were looking for a highly adaptable and flexible professional who thrives in a fast-paced environment, effectively balances competing priorities, and can seamlessly shift between customer service, administrative support, licensing work, and special projects as business needs change. This individual is proactive and self-directed, takes ownership of their work, and continuously looks for opportunities to improve processes and customer experiences. They are highly reliable, organized, and accountable, consistently producing accurate work while managing multiple deadlines and responsibilities. The ideal candidate is an engaging communicator with strong written and verbal communication skills, provides exceptional service to internal and external customers, and collaborates effectively with colleagues across the department. They bring a positive attitude, sound judgment, strong attention to detail, and commitment to public service. This is a front facing customer service position and, in an effort to best serve the Bend Community, Spanish proficiency is preferred.

Candidates should have experience in an administrative assistant, office coordinator, or similar administrative support role, along with strong organizational skills and a commitment to excellent customer service. They should be comfortable managing multiple priorities, drafting correspondence, coordinating meetings and calendars, taking meeting minutes, maintaining accurate records, and using Microsoft Office applications. Strong communication skills, attention to detail, professionalism, and the ability to work independently while supporting a collaborative team are essential.

Candidates who meet the listed minimum qualifications, including an equivalent combination of education and experience will be considered for an interview. Please ensure your application includes information about your education, relevant paid and unpaid work experience, and applicable licenses and certifications. Avoid referencing your resume in the job duties section of the application.

Minimum Qualifications:

• High School Diploma or General Equivalency Diploma (GED); AND
• 2 to 3 years experience in an administrative support or similar office support role performing comparable duties; OR
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Required Licenses & Certifications:

• May require ability to obtain and maintain a Notary Public designation.

Desired (but not required) Attributes:

• Bilingual language skills in both Spanish and English, including reading, writing, and speaking. Upon passing required testing per section 13.13 of the City of Bend Employee Association Collective Bargaining Agreement, employee is eligible for an additional $2.00 added to their base hourly rate of pay.

What to Know Before Applying

Application Deadline: Applications must be received by October 1, 2026, 12:00 PM (noon) Pacific Time to be considered for this selection process.

Application Requirements: To be considered for an interview, applicants must complete an online application including the following attachments (failure to include required attachments may result in disqualification):

• Cover Letter that addresses candidates interest in and qualifications for the Licensing Administrative Support Specialist position

Veterans' Preference: Applicants seeking Veterans' Preference as a qualified veteran or disabled veteran must attach appropriate documentation to their application. For more information click here.

Equity Statement: The City of Bend remains committed to building a workforce that advances diversity and inclusion within our community and all we do. We recognize that not everyone starts from the same place, and that gender, race, ability, sexual orientation, and other identities face different barriers. We welcome applicants from all backgrounds and are dedicated to creating an inclusive, safe, and respectful workplace where employees can thrive without these barriers. A more extended version of the City of Bend's Organizational Equity Statement is available upon request.

Benefits: The City of Bend offers an excellent competitive benefits package for Employees and Dependents for health and dental coverage, retirement benefits, and a robust paid leave program. Details are available on the benefits tab of the job posting.

Starting Compensation: Starting compensation is determined based on a pay equity analysis considering the candidate's education, applicable work experience, and internal equity. Please include all relevant information on your application.

Diversity & Equal Opportunity Employer Statement

The City of Bend is committed to fostering, cultivating and preserving a culture of diversity and inclusion. At the City of Bend, we dont just accept differences; we value them. We are proud to be an Equal Opportunity Employer and support the Americans with Disabilities Amendments Act (ADAAA) and the Oregon Equal Pay Act.

Employee Benefit Overview

August 1, 2025 - July 31, 2026

Regular Full Time Benefits:

Coverage is effective on the first day of the month, coinciding with or following date of hire.

(If the first day of work is on the first calendar day of the month, coverage is effective that day.)

High Deductible Health Plan (HDHP)

Medical, Vision and Prescription Coverage

Underwritten by PacificSource Health Plans

Full-time employees currently pay 10% of the total monthly premium. Benefit-eligible part-time employee premiums are pro-rated according to their regularly-scheduled hours, either at 50% (employees working 20-29 hours per week) or 75% (employees working 30-39 hours per week) of the full monthly premium.

Employee monthly premium:EmployeeEmployee & DependentsFull-time Employees$71.48$178.70Part-time 1 Employees (30-39 hours per week)$178.72$446.77Part-time 2 Employees (20-29 hours per week)$357.43$893.54

Health Reimbursement Account (HRA)

Third Party Administrator -- PacificSource Administrators (PSA)

This is an employer-funded account designed to reimburse employees for IRS-qualified medical expenses. Reimbursements are tax-free, and any unused HRA Comp-A fund amounts at the end of the plan year are transferred to the employee's VEBA account following first full year of employment (see below for VEBA account information). Coinsurance (Med-G) funding remaining at plan year end is forfeited and does not roll to the VEBA.

Employee monthly premium portion:

Employee

Employee & Dependents

Full-time EmployeesHRA (Comp - A)

Coinsurance (Med - G)$2,000

$1,250$4,000

$1,250Part-time 1 Employees (30-39 hours per week)HRA (Comp - A)

Coinsurance (Med - G)$1,500

$937.50$3,000

$1,335.75Part-time 2 Employees (20-29 hours per week)HRA (Comp - A)

Coinsurance (Med - G)$1,000

$625$2,000

$890.50

Employees also have the option to self-fund a Flexible Spending Account (FSA) for unreimbursed medical expenses to offset potential out-of-pocket liability under the medical/dental plans and potentially shelter their HRA Comp-A account to allow for larger rollover to their VEBA account at plan year end.

First Stop Health - Telemedicine: The City of Bend provides First Stop Health (FSH) telemedicine benefits for FREE to all medical-enrolled employees and up to seven (7) of their immediate family members.

Dental Plan

Underwritten by MODA

$2,000 calendar year benefit maximum per covered individual includes $1,000 one-time orthodontia benefit.

Full-time employees currently pay 10% of the total composite monthly premium.

Part-time benefit-eligible employee premiums are pro-rated according to their regularly scheduled work hours (50% for employees working 20-29 hours per week; 75% for those working 30-39 hours per week).

Employee composite monthly premium:

Employee with/without Dependents

Full-time Employees$15.40

Part-time 1 Employees (30-39 hours per week)$38.53

Part-time 2 Employees (20-29 hours per week)$77.05

VEBA Plan

Administered by HRA VEBA

Individual employee account that receives tax-free rollover amounts from the City-funded HRA Comp-A account remaining at the end of each plan year. The account belongs to the employee and may be invested in mutual funds similar to deferred compensation. The account can grow, tax free, and be used for future medical expenses and can be used either while still employed or after separation/retirement.

Flexible Spending Plan (FSA)

Administered by PacificSource Administrators (PSA)

Participation in the City of Bends Flexible Spending Plan is voluntary and allows employees to pay for IRS-approved health care-related expenses and dependent care through pre-tax payroll deduction.

Life, Personal Accident (AD&D) & Long-Term Disability Plans

Underwritten by New York Life

Group Basic Term Life Insurance: Benefit-eligible employees working at least 20 hours per week are eligible for a coverage amount of one times the employees annual salary, to a maximum benefit of $150,000, with a minimum benefit of $50,000. Coverage includes person accident coverage for loss of life and/or limb, per scheduled benefit package amounts.

Group Long-term Disability Insurance: Benefit-eligible employees working at least 20 hours per week are eligible for a a benefit of up to 66.67% of employee's covered earnings to a maximum of $9,000 per month.

Voluntary Life and AD&D: Active, full time employees of the City of Bend regularly working a minimum of 20 hours per week are eligible for additional voluntary coverage for the employee, spouse/domestic partner and dependent children.

Public Employees Retirement System (PERS)

The City of Bend participates in the PERS Retirement System. Employees become PERS members after working six full calendar months in a qualifying position requiring at least 600 hours worked per 12-month period. Contributions on the employee's behalf begin following completion of the six-month waiting period. The City makes "employer" contribution based on the employee's Tier I, II or OPSRP member status. The City also makes the "employee" member contribution of 6% of salary. For complete PERS program details, visit the website http://www.oregon.gov/pers

Employee Assistance Program

Underwritten by Canopy

This City-provided, confidential service helps employees privately solve problems that may interfere with work, family and life in general. Services are free to employees, their dependents and household members.

The City of Bend also offers the following voluntary benefit programs which are elective and funded through payroll deduction:

• AFLAC Supplemental Insurance (various plans are offered)
• MASA ground and air ambulance membership
• 457(b) Deferred Compensation Plans sponsored by Nationwide Retirement Solutions & Mission Square Retirement

___

Temporary Medical Only Benefits:

Coverage is effective on the first day of the month, coinciding with or following date of hire. (If the first day of work is on the first calendar day of the month, coverage is effective that day.)

High Deductible Health Plan (HDHP)

Medical, Vision, Prescription coverage

Underwritten by PacificSource Health Plans

Full-time, temporary employee(s) currently pay 10% of the total employee(s) monthly premium. Full-time, temporary employees are eligible for employee-only medical coverage. However, there is family coverage available should the employee choose to enroll and assume financial responsibility for the difference of premium.

Employee composite monthly premium:

EmployeeEmployee & DependentsFull-time Employees$71.48$1,143.69Deductible$2,000$4,000

Flexible Spending Plan (FSA)

Administered by PacificSource Administrators (PSA)

Participation in the City of Bends Flexible Spending Plan is voluntary and allows employees to pay for IRS-approved health care-related expenses and dependent care through pre-tax payroll deduction.

Public Employees Retirement System (PERS)

The City of Bend participates in the PERS Retirement System. Employees become PERS members after working six full calendar months in a qualifying position requiring at least 600 hours worked per 12-month period. Contributions on the employee's behalf begin following completion of the six-month waiting period. The City makes "employer" contribution based on the employee's Tier I, II or OPSRP member status. The City also makes the "employee" member contribution of 6% of salary. For complete PERS program details, visit the website http://www.oregon.gov/pers

Employee Assistance Program

Underwritten by Canopy

This City-provided, confidential service helps employees privately solve problems that may interfere with work, family and life in general. Services are free to employees, their dependents and household members.

The City of Bend also offers the following voluntary benefit programs which are elective and funded through payroll deduction:

• MASA ground and air ambulance membership
• 457 Deferred Compensation Plans sponsored by Nationwide Retirement Solutions and Mission Square Retirement

If you have Federal student loan debt, (private student loans not included), or are considering going back to school, you may benefit from the Student Loan Forgiveness Program.

• If you make 120 qualifying payments on your Federal student loan while working full-time for a qualifying employer, your Federal student loan debt may be forgiven.

Always check the loan servicer and type of loan you have to ensure you qualify.

01

Describe your experience providing administrative support in a busy office environment.

Required Question

Employer City of Bend

Address 710 NW Wall Street

Bend, Oregon, 97701

Phone 541-388-5525

Website http://www.bendoregon.gov