Administrative Support Specialist

Role: Administrative Support Specialist – Tool Support
Profile: Organized, efficient problem solver with effective communications - very administrative and communication-based.
Rate: $30/hr on w2 no benefits

Work Environment
• Temporary assignment through December 2026

Overview
We're seeking a temporary Administrative Support Specialist to manage tool support operations for our agent teams. This role is the operational backbone for agent tool access — ensuring agents have what they need to work, resolving basic tool issues, and cleanly closing out access when agents leave. The ideal candidate thrives in a fast-paced, multi-site environment and can juggle competing priorities without dropping the ball.
Key Responsibilities
• Tool Provisioning: Set up and grant tool access for new agents ahead of training/class start dates, ensuring all required systems are ready on day one
• Basic Troubleshooting: Field and triage tool-related issues; resolve straightforward problems directly and escalate more complex ones to the appropriate team
• Cross-Functional Liaison: Act as the go-between for agents and technical/support teams, following up on open tickets and keeping all parties updated until issues are resolved
• Deprovisioning: Promptly revoke tool access for agents who exit the team (attrition), ensuring compliance and security standards are met
• Tracking & Organization: Maintain accurate, up-to-date records of tool access status across multiple concurrent classes and sites
• Communication: Provide clear, timely updates to stakeholders (trainers, managers, IT/support teams, agents) on provisioning status and issue resolution
Qualifications
• Strong organizational skills; able to track and manage multiple concurrent workstreams across different sites/classes without errors
• Excellent written and verbal communication skills
• Comfortable working cross-functionally and following up with multiple teams to drive issues to resolution
• Basic technical aptitude — comfortable learning new tools/systems and performing first-level troubleshooting
• Ability to work efficiently and meet deadlines tied to class start/end dates
• Prior experience in administrative support, IT support, or operations coordination preferred
• Proficiency with ticketing systems, spreadsheets, or tracking tools a plus