Administrator, Service Repair

Working Location: Florida, Miami

Workplace Flexibility: Hybrid

For over 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling.

We live each day by our philosophy, True to Life, developing medical technologies and improving the quality of patient care so that people everywhere can pursue their wishes, dreams, and lives.

Our five core values empower us to achieve our purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers.

Job Description

The Service Repair Administrator supports the majority of distributor contact functions for the repair process including obtaining repair approvals, processing repair orders through approved company data entry systems, report generation, and telephone support. The Service Repair Administrator works with a high level of distributor focus and interaction and requires that all responsibilities be completed with a necessary sense of urgency in order to meet Quality, Cost and Delivery goals. Following training, the administrator serves as liaison between Olympus and distributors/customers for repairs performed at Olympus Service Centers.

Job Duties

• Receive, process, maintain and control repair claim cards.
• Coordinate delivery and documentation of damaged instruments for evaluation.
• Generate files for parts under warranty.
• Email repair estimates and inspection results.
• Maintain communication with distributors regarding claim status.
• Follow up on replacement units and parts orders.
• Maintain database information for loaner, warranty and recall programs.
• Coordinate destruction records through exchange programs.
• Provide pricing for parts, repairs, exchange programs and loaners.
• Prepare documentation for history updates in JDE.
• Handle export procedures and logistics for Latin America shipments.
• Work closely with freight forwarders and ensure delivery commitments.
• Cross-train staff by country and function.
• Archive export files electronically for compliance.

Job Qualifications

Required:

• Highly motivated, dedicated and flexible; able to multitask.
• Minimum 3 years of customer service and logistics/export experience in Latin America markets.
• Associate degree required or equivalent experience.
• Strong analytical, organizational and communication skills.
• English and Spanish required; Portuguese preferred.
• Strong computer skills including Microsoft Office.

Why join Olympus?

We offer our employees a holistic experience that supports personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable offerings you can count on:

• Competitive salary, annual bonus

• Comprehensive medical, dental, and life coverage

• 15 paid holidays

Connected culture you can embrace:

• A workplace culture that supports an employee-centered mindset

• Paid volunteering and charitable donation/matching programs

• Dedicated training resources and learning & development programs

• Paid educational assistance

Ready to be part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.

At Olympus, we are committed to our goal of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we collaborate with healthcare professionals to deliver the best solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by advancing care in specific disease states.

For over 100 years, Olympus has strived to contribute to society by manufacturing products designed to deliver optimal results to customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 people worldwide across nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs over 5,200 people across North and South America. For more information, visit www.olympusamerica.com.

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all people, perspectives, and lifestyles. We believe in promoting an inclusive, discrimination-free work environment where everyone feels they belong, in full compliance with legal standards. Empathy and unity are fundamental to our company culture, empowering employees to contribute fully and thrive. We warmly encourage all who wish to bring their talents to Olympus to apply.

Olympus policy is to extend equal employment and advancement opportunities to all applicants and employees regardless of race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state, or local law.

Applicants with disabilities:

Olympus is committed to ensuring our hiring process is accessible to all. If you need accommodation to complete the application or hiring process, please contact Olympus via email at

OCAAccommodations@olympus.com. If your disability prevents you from sending an email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Posting Notes: || United States (US) || Florida (US-FL) || Miami || Customer Service