Admission Operations Specialist

Staff Posting Details

Appointment: Regular, full-time (1.0 FTE) position.

Work Location:

This position is based in Tacoma, WA, and is hybrid eligible (minimum of 3 days on-site) after a successful evaluation period.

Please note that we generally do not sponsor applicants for work visas for staff positions. Therefore, we generally require applicants for staff positions to be currently authorized to work in the United States on a full-time basis.

Position Summary:

The Admission Operations Specialist (AOS) is responsible for day-to-day processing of prospective student data and incoming communications, such as email, phone, and mail. They maintain data input best practices and quality/standards, provide exceptional customer service to students, families, and internal constituents, and learn/maintain expert knowledge in admission systems and tools.

The AOS works as part of a team to support the Enrollment Divisions objectives to recruit a diverse and talented pool of admission applicants and to meet the first-year, transfer, and graduate enrollment goals of the University of Puget Sound.

Essential Job Functions and Responsibilities:

• Maintains expert knowledge of admission systems and tools, such as Microsoft Office products, and database tools, such as Technolutions Slate and PeopleSoft. Executes regular data audits and data entry efforts.
• Manages admission email accounts, phones, and mail, providing expert customer service to students and families. Connects students and families promptly and accurately to appropriate resources within the Enrollment Division and across campus.
• Develops an understanding of data elements, including interrelationships and dependencies, and processes/procedures to review, correct, extract, and merge data. Performs data cleansing and de-duplication of prospective student and applicant records.
• Collaborates with the admission operations team to identify and complete data-related projects.
• Maintains documentation for processes and procedures.
• Adheres to established guidelines and protocols for data integrity, best practices, and confidentiality.

Qualifications:

• Bachelors degree or equivalent experience.
• Two or more years of experience in an office setting, including experience in data processing and telephone/email communication.
• Familiarity with higher education admission processes and procedures.
• Experience with the Microsoft Office suite (including Excel) and/or Google Workspace.
• Understanding or desire to learn how relational databases work.
• Flexibility and willingness to support other work in the office.
• Affinity for work that is both cyclical and repetitive.
• Desire to be an active, creative, collaborative contributor in a team environment, with an eye towards improving processes.
• Commitment to the philosophy and goals of a liberal arts education.
• Ability to respectfully work, communicate and provide leadership within a diverse campus community

Compensation and Benefits:

Career Framework Information:

Job Family: Enrollment Management

Level: S2

Pay Grade: 2

The anticipated range for this position is $20.65 to $21.94 per hour. Decisions about starting salaries are made based on the extent and relatedness of the candidates education and experience and on internal equity and market considerations.

Puget Sound offers a generous benefits package for eligible staff employees, including:

• Medical, dental, and vision
• Life insurance and long-term disability
• Employee Assistance Program
• Retirement plan options and 403(b) contributions
• Paid vacation, sick leave, floating holiday, campus holidays and bonus holidays
• Education benefits, such as full tuition for eligible employees and their families
• Access to university facilities and entertainment (fitness center, pool, library, concerts, lectures and more!)

Please note:

• Positions that work less than .75 FTE (1,560 hours per year) do not qualify for long-term disability or education benefits.
• Positions that work less than .50 FTE (1,040 hours per year) will accrue paid sick leave but are not eligible for additional benefits.
• Temporary positions that work at least .50 FTE (1,040 hours per year) will be eligible for benefits.

This position is non-exempt from the provisions of the Fair Labor Standards Act.

For more information on Puget Sounds non-exempt staff benefits package, visit: Summary of 2026 Benefits for Staff Members in Non-Exempt Positions.pdf - Google Drive

For the Campus Holiday and Bonus Day Schedule, visit: https://www.pugetsound.edu/human-resources

Application Deadline:

Review of applications will begin immediately. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified.

Required Documents:

• Resume
• Letter of Interest
• 3 Professional References (At least 2 supervisors)

Applications submitted without the required attachments will not be considered.

All offers of employment are contingent on successful completion of all required background checks.

University Diversity Statement

We Acknowledge:

• The richness of commonalities and differences we share as a university community.
• The intrinsic worth of all who work and study here.
• The investigation and reflection enhance that education upon multiple perspectives.

We Aspire:

• To create respect for and appreciation of all persons as a key characteristic of our campus community.
• To increase the diversity of all parts of our university community through a commitment to diversity in our recruitment and retention efforts.
• To foster a spirit of openness to active engagement among all members of our campus community.

We Act:

• To achieve an environment that welcomes and supports diversity.
• To ensure full educational opportunity for all who teach and learn here.
• To prepare citizen-leaders effectively for a pluralistic world.

Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit: https://pugetsound.edu/about-puget-sound-0/mission-core-values/institutional-equity-diversity

The University of Puget Sound is an equal opportunity employer.