Administrative Skills, Calendar Management, Co-Payments, Data Entry, Editing, Establish Priorities, Fax Machines, Financial Procedures, Hospital Administration, MEDITECH, Medical Records, Medicare, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Order Supplies, Patient Registration, Presentation/Verbal Skills, Record Keeping, Sales Closing Skills, Schedule Development, Staff Training, Statistics, Team Player, Telephone Skills, Time Management, Writing Skills
Receptionist
Major Accountabilities/Critical Responsibilities:
Reception Support
- Covers reception area phone with all admission staff
- Provides information to callers, routes calls as appropriate, takes clear and concise messages.
- Checks messages promptly and returns calls or refers messages to appropriate person
- Greets all patients in a friendly and courteous manner. Escorts therapy patients as needed.
Registration/Insurance Verification
- Explains 1st appt paperwork; obtains proper signatures. Witnesses documents as indicated. Explains Notice of Privacy practices to patients
- Registers patients on Meditech CWS system; files appropriate paperwork; sets up charts
Scheduling
- Calls patient to schedule 1st appointment within 24-48 hours of receipt
- Directs patients to other sites as appropriate (faster access, closer to their home, etc)
- Schedules initial & follow-up therapy appt's utilizing the computerized scheduling system.
- Creates and/or modifies schedules for staff (acts as "master user" for MediTech scheduling system including training staff, editing data as needed, etc.)
- Provides timely notification of cancellations to staff and maintains cancellation call list for evals
Clerical Duties
- Sends faxes and delivers received faxes to appropriate individual promptly.
- Receives co-pays, prepares deposits and brings co-payments to central Tully location.
- Orders supplies for the department; utilizes Meditech MM system for departmental ordering; verifies purchases against P.O.'s;
- Prepares monthly/quarterly reports for Director including but not limited to volume statistics, patient satisfaction results, productivity reports (Excel spreadsheets)
- Assists with other activities as requested i.e. Medicare correspondence, medical record keeping/retrieval/preparation for copying, charge entry/verification, Internet entry of outcome data, maintenance of front office procedure manual (including finance procedures)
Competencies & Work Experience Requirements (e.g. license, registration, certification): Minimum 5 years' experience as Administrative Assistant preferred, preferably in hospital administrative setting. Must be proficient in Microsoft office including Word, Excel and Power Point. Prior experience in insurance verification a plus. Good written & oral communications skills. Able to prioritize work assignments on a daily basis, demonstrating flexibility and teamwork to accomplish priority tasks
Education Requirements: Two years of college or 2 years prior equivalent experience in a health care setting preferred.
Patient Population Served: All patients/visitors entering the Outpatient Rehabilitation area
Manual Skills: Daily assignments require application of manual skills requiring motor coordination in combination with finger dexterity. For example, keyboarding.
Physical Effort: Some portions of daily assignments require bending, and light lifting and carrying for intermittent periods throughout the day.
Physical Environment: Open office environment for part of the job. Nature of duties performed present little potential for job related accidental injury.
Job Info
- Job Identification 5358
- Job Category 020 - Clerical
- Locations 32 Strawberry Hill Ct, Stamford, CT, 06902, US