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Job Type
Full-time
Description
The Admissions Advisor is responsible for converting prospective students into enrolled students by managing communication, maintaining consistent follow-up, and ensuring accurate data tracking in Salesforce.
This role directly impacts revenue by driving enrollments and ensuring students move successfully into the program.
Core Responsibilities
- Contact prospective students via phone, text, and email.
- Guide students through the enrollment process from initial inquiry to enrollment completion.
- Clearly explain program details, scheduling, and requirements.
- Maintain consistent follow-up with all assigned leads.
- Track all activity and updates in Salesforce.
- Ensure all enrollment documentation is completed accurately and on time.
- Support students through enrollment to ensure a smooth and complete process.
Daily Activity Expectations (Non-Negotiable)
- Manage inbound calls from prospective students effectively
- Maintain active communication with all assigned leads daily.
- Complete same-day follow-up on all new leads.
- Maintain consistent outreach across phone, text, and email.
- Keep Salesforce fully updated with all interactions.
Weekly Performance Expectations
- Maintain a consistent pipeline of active leads.
- Ensure no lead goes without follow-up.
- Progress leads through the enrollment funnel (contact - appointment - enrollment).
- Maintain accurate and complete data in Salesforce.
- Key Performance Indicators (KPIs)
Activity Metrics
- Call handle time
- Follow-up consistency and effectiveness
- Number of outbound communications
Conversion Metrics
- Transfer to enrollment rate
- Appointment to enrollment rate
- Total enrollments per week/month
Quality Metrics
- Accuracy of Salesforce data
- Enrollment compliance (documents, payment, status)
- Student readiness and proper placement
Performance & Compensation Structure
- Compensation includes base pay and commission based on enrolled students.
- Recruited students are eligible for commission once payment requirements are met.
- Referred students are compensated at a separate flat rate.
- Commission is calculated monthly based on Salesforce data and enrollment eligibility.
- Enrollment must meet all compliance and documentation requirements to qualify.
- Only active and valid enrollments count toward commission.
Accountability Standards
- All activity must be documented in Salesforce.
- Incomplete or inaccurate records may result in loss of commission eligibility.
- Failure to follow up with leads will directly impact performance evaluation.
- Consistent underperformance in activity or conversions may result in corrective action.
Preferred Qualifications
- Experience in enrollment, admissions, or inside sales.
- Experience working in a remote or call center environment.
What This Role Drives
- Daily lead conversion
- Enrollment volume
- Revenue generation
- Pipeline efficiency
- Data integrity in Salesforce
Other Daily Duties:
- Open and close the branch each day.
- Maintain a clean, organized, and professional environment for students and visitors.
- Ensure classroom laptops, technology, and remote-learning systems are functioning properly before classes begin.
- Support classroom operations so instructors and students can focus on learning.
- Greet walk-in students and visitors and answer basic questions.
- Connect prospective students with the Admissions Advisor team when needed.
- Complete administrative and clerical tasks assigned by corporate leadership.
- Assist with compliance paperwork, reporting, and recordkeeping.
- Test phone systems, website links, and student-facing processes when requested.
- Track tasks, updates, and branch issues accurately and on time.
- Escalate equipment, facility, or operational concerns to the appropriate department.
- Support a professional and welcoming campus environment.
Requirements
- Experience in customer service, sales, or call center environment preferred.
- Strong communication skills with the ability to build rapport quickly.
- Ability to work in a remote environment and manage time effectively.
- Proficiency in Salesforce, Outlook, and communication platforms.
- Strong organizational skills and attention to detail.