Admissions Assistant

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Review Vacancy

Date Posted 08/04/26

Applications Due08/31/26

Vacancy ID221153

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NY HELPNo

AgencySUNY System Administration

TitleAdmissions Assistant

Occupational CategoryNo Preference

Salary GradeNS

Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)

Salary RangeFrom $50000 to $52000 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Unclassified Service

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 40

Workday

From 10 AM

To 7 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 353 Broadway

City Albany

StateNY

Zip Code12246

Duties Description System Administration is seeking motivated, outgoing, and customer service orientated individuals to apply for the role of Admissions Assistant for the Recruitment Response Center. The incumbent is responsible for managing and responding to inbound inquiries from prospective students, families, and school counselors with the goal of increasing University-wide enrollment of full-time, part-time, online, in the classroom, and non-matriculated students. The Admissions Assistant assists with targeted outreach, application instruction, and technical support.

Duties and Responsibilities:

Maintain a strong sense of familiarity with all educational programs at SUNYs 64 campuses to communicate educational offerings to prospective students, their families, as well as school counselors

Represent SUNY at Enrollment Services events for prospective students and high school counselors across the state and northeast

Participate in ongoing training to effectively counsel the public on The State University of New Yorks initiatives such as Reverse Transfer, Guided Pathways, and SmartTrack, as well as State-mandated initiatives such as the Excelsior Scholarship and New York State Dream Act

Assist in the development and execution of targeted marketing campaigns

Support prospective students and their families by providing information regarding SUNYs educational offerings via email, telephone, and face to face conversations

Manage hundreds of daily inbound calls, emails, and chat communication to provide a high level of customer service

Document all communication and recruitment efforts in SUNYs Constituent Relationship Management (CRM) system

Analyze students past education experience and provide counsel on how SUNY can help them meet their goals with a variety of credential options

Serve as point of contact and expert on pending applications, financial aid forms, and other supplemental documentation such as Education Opportunity Program financial verification

Review applications to identify missing information or gaps in application material

Provide technical support for SUNYs online application for admission, school counselor portal, and SUNY campus portal as well as serve as liaison between users and development team

Participate in University-wide training to effectively utilize SUNYs CRM system, telephone system, chat software, and in-house developed web applications

Beta test online application software releases and website tools

Generate volume reports as requested by leadership to support the use of data for strategic enrollment planning

Minimum Qualifications Required Qualifications:

Bachelors degree

Outstanding verbal and written communication skills

Ability to work and manage a variety of tasks in a very busy and ambitious recruitment environment

Ability to analyze the components of a problem and develop logical solutions

Must be able to work as part of a team, as well as independently

Must be willing to present at college fairs

Evening, occasional weekend work and travel required

Valid drivers license

Preferred Qualifications:

Previous call/contact center experience or related customer service experience

Previous experience in higher education including college advising, college admissions, or recruitment

Additional Comments - Applicants must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is not available for this position.

• Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications.
• Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time. Generous amount of time off: 13 days of paid holidays per year; 15 days of vacation and 15 days of sick time accrued for the first year of employment. Then increases thereafter. Please see our UUP benefits summary for additional information: https://www.suny.edu/media/suny/content-assets/documents/benefits/benefit-summaries/UUP-FT-Benefits-at-a-Glance.pdf

SUNY System Administration Benefits:

SUNY System Administration provides an outstanding and comprehensive benefits package to support you and your family through the many life changes you may experience while you work for SUNY. Our nationally recognized benefits include:

• Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
• Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
• Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
• Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
• Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.

Explore our full benefits offerings here: www.suny.edu/benefits

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources: Please apply via posting link

Telephone

Fax 518-320-1565

Email Address hr@sysadm.suny.edu

Address

Street 353 Broadway

City Albany

State NY

Zip Code 12246

Notes on ApplyingPlease apply at this link: http://sunysystem.interviewexchange.com/jobofferdetails.jsp?JOBID=202016

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