Admissions & Collections Clerk - Admitting

Admissions & Collections Clerk - Admitting

Salary

$44,448.37 - $66,100.67 Annually

Location

Moreno Valley

Job Type

Regular

Job Number

26-13401-25RP

Department

RUHS-Medical Center

Division

Admitting

Opening Date

09/04/2026

Closing Date

9/8/2026 4:00 PM Pacific

• Description
• Benefits
• Questions

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The County of Riverside - Riverside University Health System-Medical Center (RUHS-MC) is seeking an Admissions & Collections Clerk to join their Admitting team in Moreno Valley.

Under general supervision, incumbents will be responsible for verifying insurance coverage and eligibility, updating and maintaining accurate patient records, coordinating with healthcare providers, providing excellent customer service to patients and their families, and documenting all interactions accurately for audit purposes; specializing clerical work in checking-in, admitting, pre-registering, or scheduling patients for hospitalization or clinic visits, evaluating and determining financial liability for services and establishes payment sources, arranging payment plans consistent with patient ability to pay, and performing other related duties as required.

Our Emergency Department team is dedicated to providing compassionate, efficient, and patient-centered care in a fast-paced environment. We value teamwork, effective communication, and adaptability to ensure timely medical services and a positive patient experience. We are looking for people who are committed to making a difference.

The following professional experience is highly desired:

• Bilingual
• Hospital/emergency room registration
• Epic
• Typing 45-50 WPM

Work Schedule:

6/12/8-hour schedule (schedule example-see below) 7A-730P. Payday Wednesday is the 8hr day.

1st Week:

Work-Mon, Tues.

OFF: Wed, Thurs

Work: Fri, Sat, Sun

2nd Week:

OFF: Mon, Tues

Work: Wed, Thurs

OFF: Fri, Sat, Sun

Expected to Work holidays if scheduled

Meet the Team!

Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside County.

Located in Moreno Valley, our 439-bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county's only Pediatric Intensive Care Unit (PICU). If you're passionate about making a meaningful difference and helping others, RUHS Medical Center is the place for you!

For more information about RUHS Medical Center, please visit www.ruhealth.org

EXAMPLES OF ESSENTIAL DUTIES

• Review patient personal data to evaluate the patients eligibility for medical assistance programs using formal medical program guidelines.
• Review patient insurance forms and cards to ensure completeness and accuracy as required by assistance programs and private insurance carriers for billing and payment.
• Evaluate possible assistance eligibility and refer patients to Medi-Cal and MISP as appropriate.
• Contact patients medical insurance carrier to obtain authorization for treatment and verify eligibility and coverage.
• Assist patients with scheduling hospital or clinic appointments in person or over the phone.
• Pre-register scheduled services during scheduling process or any time prior to receiving services as directed by supervisor or manager.
• Receive and record payments for medical treatment from patients.
• Record payment information on patient payment receipt and log this information on the appropriate forms.
• Complete patient medical information or MISP Share of Cost Forms; attach cash payment receipt to ensure reimbursement from medical assistance program.
• Refer patients with problem accounts to Patient Accounts for review of account status.
• Receive required information from patients and complete medical forms to ensure accuracy of patient data.
• Collect and prepare receipt for monies.
• Register patients for medical services such as emergency treatment and non-emergency walk-in treatment.
• Serve as a resource person for patient registration in the Riverside University Health System (RUHS) clinics.
• Assist in conducting outpatient registration audits and participate in RUHS quality assurance initiatives.
• Reconcile daily charge sheets of patient visits to ensure that charges for healthcare services rendered are captured in a timely manner.

MINIMUM QUALIFICATIONS

OPTION I

Experience: Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting. (Completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences, office practices, business education, or a closely related field to the assignment may substitute for one year of the non-specialized experience.)

OPTION II

Experience: Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting. (Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education or a closely related field to the assignment may substitute for one year of the non-specialized experience.)

OPTION III

Experience: Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting. (Six months of clerical experience in a medical setting may substitute for one year of the non-specialized experience.)

ALL OPTIONS

Knowledge of: Modern office procedures, including the preparation of reports and correspondence and filing; the operation of standard office equipment and medical terminology.

Ability to: Perform complete registration cycle, including collection of monies; effectively interview to obtain personal, family and financial information; gather, record and evaluate data in the admission of hospital patients and the handling of patient accounts; maintain accurate records; apply the rules and regulations pertaining to the admission of patients, private and public medical insurance, billing procedures, credit authorizations, and payment agreements; work with very ill, injured and emotionally distressed people.

Physical Requirements

Standing for majority of 12-hr shift in the Emergency department, pushing/pulling/moving WOW cart throughout the Emergency Department, unassisted with or without reasonable accommodation.

SUPPLEMENTAL INFORMATION

Application Status

How to confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com, click on your name in the upper right corner, and click on "Applications & Status".

Sign Up for Job Alerts

Go to www.RC-HR.com, click on "Careers", click on "County Job Openings", and click on "Subscribe to Job Alerts" icon.

For questions regarding this recruitment:

Contact Raven Padilla at rpadilla@rivco.org or 951/955-0780. Please allow 1-2 business days for response to general inquires.

____

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouses death certificate, a letter of spouses disability and/or letter of service-related death (if available) from the U.S. Veterans Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Work Location and Telework

In-person attendance is the standard work expectation for County of Riverside assignments. Certain assignments may be eligible for a hybrid telework schedule; however, telework arrangements are subject to management approval, operational needs, and/or may be modified or discontinued at any time. Employees who telework are expected to be able to report to their assigned worksite on short notice or as operational needs require. Unless otherwise specified for a particular position, employees are expected to reside in California following appointment. Limited exceptions may apply. Applicants should contact the assigned recruiter for additional information regarding work location expectations, telework eligibility, and residency requirements.

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process, examinations, Veterans preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

BENEFIT PROGRAM: UPE

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.

MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
• A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,

Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees Retirement Law. The Retirement Law is complex and subject to change. If theres any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0 < 3 year = 80 Hours (10 Days)

4 < 9 years = 120 Hours (15 Days)

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY:

Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for those unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave benefits. The wage replacement rate, as defined by current law, is between 60-70% of wages earned during the SDI eligibility period. Benefits can be coordinated with other available leave balances to provide up to 100% of regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

01

Are you a current regular, temporary, or per diem employee with Riverside University Health System-Medical Center (RUHS-MC)?

• Yes
• No

02

Please provide your active Riverside County Employee ID Number:

03

Are you an active TAP or Regular Admissions & Collections Clerk?

• Yes
• No

04

How many years of professional clerical experience do you have?

• No experience
• Less than 12 months
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more, but less than 5 years
• 5 years or more

05

How many years of professional experience do you have in admissions, collections, or billing functions in a hospital, mental health, or public healthcare agency, that included some or all of the following duties: checking in patients, gathering medical insurance information, verifying eligibility, and collecting co-pays?

• No experience
• At least 3 months
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more, but less than 5 years
• 5 years or more

06

Have you completed at least 18 semesters or 27 quarter units from a recognized college in secretarial sciences, office practice, business educations, or a closely related field?

• Yes
• No

07

Have you completed at least 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field?

• Yes
• No

08

How many years of professional clerical experience do you have in a medical setting?

• No experience
• At least 6 months
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more, but less than 5 years
• 5 years or more

09

What is your Spanish bilingual level?

• I am not bilingual in Spanish
• I speak Spanish, but cannot read or write
• I can speak, read, and write in Spanish

10

How many years of professional experience do you have performing specialized clerical work related to checking in patients, answering questions, and scheduling?

• No experience
• Less than 12 months
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more, but less than 5 years
• 5 years or more

11

How many years of professional experience do you have with hospital and/or emergency room registration?

• No experience
• Less than 12 months
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more, but less than 5 years
• 5 years or more

12

How many years of professional experience do you have with Epic?

• No experience
• Less than 12 months
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more, but less than 5 years
• 5 years or more

13

Can you type up to 45-50 WPM?

• Yes
• No

Required Question

Employer County of Riverside

Address County Admin. Center P.O. Box 1569

4080 Lemon St., 7th floor

Riverside, California, 92502-1569

Phone Contact Recruiter for Job Information

Website http://www.rc-hr.com