Admissions Communications Counselor

Job SummaryReporting to the Associate Director of Enrollment Management Communication, the Admission Communication Counselor supports the full communication cycle from pre-application through enrollment. This role serves as a key point of contact for prospective and admitted students and their families, providing accurate and timely information via phone, email, chat, social media, and other communication technologies. The incumbent maintains expert knowledge of CSU and SJSU admission policies and processes and helps guide students through application, admission, and enrollment steps.Key ResponsibilitiesProvide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processesExplain the CalStateApply application process and MySJSU account requirementsCommunicate with students through phone, email, live chat, chatbot, social media, and other platformsReview and verify submitted documents to determine admission eligibilityInterpret and apply CSU, Chancellor's Office, federal, and campus admission policiesAssist students in resolving concerns related to application or admission statusTroubleshoot MySJSU student account issuesCollaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiriesDocument communication workflows and maintain accurate recordsParticipate in departmental meetings and ongoing training related to policy and process updatesKnowledge, Skills & AbilitiesInteract effectively with a variety of internal partners from Academic and Student Affairs to the Office of the PresidentExcellent oral and written communication skillsExcellent customer service and public relations skillsKnowledge of methods, procedures, practices and activities of the program areaAbility to interpret and apply program rules and regulationsRapidly acquire general knowledge of overall operations, functions and programs of the campusIdentify conflict, problem‑solve, and resolve student problems and concerns efficientlyKnowledge of English grammar, business writing, punctuation and spellingCollect, compile, analyze, and evaluate data and make presentations based on those dataAdvise students individually and in groups on routine matters; also on complex matters with appropriate techniquesRecognize multicultural, multi‑gendered, and multi‑aged value systems and work accordinglyKnowledge of technology and software applications such as word processing, spreadsheets, database management, and communication toolsRecognize patterns in student inquiries and communicate those patterns to managementPrioritize inquiries across media to address time‑sensitive concerns with greater urgencyResolve student concerns with enrollment processes and proceduresWorking knowledge of document types such as transcripts, forms, and test scoresCommunicate with constituents professionally and respectfullyAwareness of emerging technologies, including AI, and willingness to develop skills for responsible, ethical useRequired QualificationsGraduation from a four‑year college or university in behavioral sciences, public or business administration, or a job‑related fieldTwo years of professional experience in student services or a related field; a master's degree may substitute for one year of experiencePreferred QualificationsBachelor's degreeTwo or more years working in a student services positionExperience providing education advising and counseling services to studentsKnowledge of applicable university policies and procedures in admissions or records; demonstrated ability to learnAbility to analyze and interpret documents and requirements, disseminating information to other staffExcellent written and oral communication skillsKnowledge of PeopleSoft or ability to learn broad technology systemsCompensationClassification: Student Services Professional IIAnticipated Hiring Range: $5,083/monthCSU Salary Range: $5,083/month – $7,228/monthBenefitsSan Jose State University offers employees a comprehensive benefits package typically worth 30‑35% of your base salary.Background CheckSatisfactory completion of a background check (criminal records, employment and education verification) is required for employment. Additional checks may include motor vehicle or credit checks as required.Equal Employment StatementSan Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. Reasonable accommodations are made for applicants with disabilities who self‑disclose. Title IX of the Education Amendments of 1972 and other federal and state laws prohibit discrimination on the basis of sex.#J-18808-Ljbffr