Admissions Concierge

Admissions Concierge

Bishop Rehabilitation & Nursing Center is hiring an Admissions Concierge in Syracuse, NY.

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Duties:

• Welcome prospective residents, families, visitors, and referral sources with professionalism and compassion.
• Coordinate the admissions process from initial inquiry through resident admission.
• Answer phone calls, emails, and walk-in inquiries promptly and courteously.
• Conduct facility tours for prospective residents and families.
• Build and maintain positive relationships with hospitals, physicians, case managers, and community partners.
• Gather, verify, and process admission paperwork and required documentation.
• Coordinate admissions with nursing, social services, therapy, and other departments to ensure smooth resident transitions.
• Maintain accurate admission records and census information.
• Provide exceptional customer service and support to residents and families throughout the admission process.
• Assist with marketing initiatives, community outreach, and special events as needed.
• Ensure compliance with facility policies and applicable state and federal regulations.
• Perform additional administrative duties as assigned.

Requirements:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Previous experience in admissions, healthcare, customer service, hospitality, or long-term care preferred.
• Excellent communication, organizational, and interpersonal skills.
• Strong customer service and relationship-building abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Computer proficiency, including Microsoft Office and electronic medical records (EMR), is preferred.
• Professional demeanor with a compassionate, positive attitude.