Admissions Concierge

Admissions Concierge

Rate: $16- $18/hour (depending on experience)

Shift: Full-Time (40 hrs/week)

Schedule: Tuesday - Saturday, 9 am -5:30 pm

Northgate Health Care Facility is looking to add an Admissions Concierge to its team. In this role, you'll help create a warm and welcoming experience for new residents and families while ensuring their questions, needs, and concerns are addressed with compassion and professionalism. If you enjoy building relationships and creating positive first impressions, this could be the perfect opportunity for you.

Located in North Tonawanda, NY, Northgate Health Care Facility is proud to be part of The McGuire Group, a recognized leader in skilled nursing, rehabilitation, and long-term care services throughout New York State. Recognized with a CMS 4-Star Overall Rating, Northgate is committed to delivering high-quality care while fostering a supportive and team-oriented workplace. Our employees are empowered to grow professionally, build meaningful relationships with residents, and make a positive impact every day. Join a team where compassion, collaboration, and excellence are at the heart of what we do.

RESPONSIBILITIES:

• Welcome new residents and families to the facility and provide tours and orientation support
• Maintain and update orientation materials and admission-related documentation
• Communicate daily with residents to ensure needs are being met and concerns are addressed promptly
• Maintain logs of resident concerns, follow-up actions, and resolutions
• Ensure subacute rehabilitation rooms are clean, prepared, and ready for admissions
• Collaborate with interdisciplinary teams to support resident satisfaction and a positive admission experience
• Provide excellent customer service to residents, families, visitors, and staff
• Perform additional duties as assigned

REQUIREMENTS:

• High School Diploma or equivalent required
• Associate degree preferred
• Minimum of 1 year experience working in a long-term care setting with residents and families required
• Background as a CNA or PCA a plus
• Background in customer service, hospitality industry, restaurant industry a plus...we want to know that you have excellent customer service skills
• Strong communication and customer service skills
• Positive attitude with strong teamwork and conflict resolution abilities
• Strong problem-solving and organizational skills
• Ability to maintain professionalism and compassion in a fast-paced environment
• Ability to work collaboratively with interdisciplinary teams

Benefits:

• Paid Time Off (PTO) for Full-Time and Part-Time
• Weekly or Same-Day Pay Options
• Health, Dental, and Vision Insurance
• Life Insurance
• Employee Referral Bonus Program
• Retirement Saving Options