Assisted Living, Best Practices, Brand Marketing (Branding), Clinical Practices/Protocols, Co-Payments, Communication Skills, Computer Software, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Driver's License, Employee Relations, Employee Relationship Management (ERM), Establish Priorities, Health Insurance, Healthcare Providers, Insurance, Interpersonal Skills, Leadership, Marketing, Medical Terminology, Nonprofit, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Sales, Third-Party Payer, Time Management, Trend Analysis, Writing Skills
Admissions Coordinator
At Resthaven, we believe care is more than a profession - it's a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.
As a not-for-profit, faith-based organization, we're dedicated to enriching lives - both for those we serve and those who serve alongside us. Whether you're looking to grow your career or find a more supportive and purpose-driven workplace, you'll find it here. We'll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.
Why Join Resthaven?
A supportive and mission-driven work culture
Opportunities for growth, leadership, and development
A chance to make a real impact in the lives of residents every day
NOMI health insurance network with zero co-pay, deductible or co-insurance expense
Essential Responsibilities - Admissions Coordinator
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- Identify and maintain relationships with referral and inquiry sources. Foster positive, trust-based relationships with residents, their representatives, referrers, and physicians.
- Responsible for establishing and maintaining open, effective communication between Resthaven and referring publics, consumers, physicians, and third-party payers.
- Serve as the primary point of contact for potential residents and their families, answering questions and providing information about the facility''s services, amenities, and community lifestyle.
- Coordinate the entire referral process from initial inquiry to move-in, ensuring timely responses and accurate completion of all required paperwork and pre-admission assessments.
- Receive, research, screen, and evaluate potential residents for appropriate clinical and financial admission. Ensure initial and ongoing fiscal appropriateness of resident admission.
- In conjunction with the interdisciplinary team, ensure the establishment of a service plan based on prioritized objectives.
- Participate in internal moves/transfers.
- Utilize CRM tracking tools to document and analyze referral data to monitor trends, identify opportunities for growth, and assess the effectiveness of referral strategies.
- Collaborate with the sales and marketing teams to align referral goals with overall business objectives.
- Address and resolve any issues or concerns that arise during the referral and admissions process to ensure high levels of resident and family satisfaction.
- Maintain a waiting list for all potential residents.
- Schedule tours and coordinate meetings between residents, families, and the facility''s admissions team.
- Represent the facility at community events and meetings to build brand awareness and establish the facility as a preferred provider.
- Assume all other position-related responsibilities as assigned.
Knowledge, Skills & Abilities
- Working knowledge of senior living best practices, including customer service and clinical and financial guidelines.
- Working knowledge of, and experience with, admissions and discharge procedures.
- Working knowledge of medical terminology.
- Must be able to deal respectfully with staff, residents, visitors, and other health care providers.
- Interpersonal skills.
- Effective organizational skills.
- Effective written and verbal communication skills.
- Knowledge of computer programs and software.
Education, Training & Experience
- A Bachelor's degree in a related field.
- Long-term care experience.
Required Licenses, Registration, and/or Certifications
- Must possess a valid driver's license.
Nonessential Responsibilities
- Establish and maintain effective working relationships with staff, management, residents, residents' families, and the public.
- Flexible work schedule to accommodate move-ins, which could include occasional evenings, weekends, and/or holidays.
- Maintain confidentiality in all aspects of Resthaven and its residents and employees.
- Practice the highest standards of ethics, honesty, and accuracy.