Admissions Coordinator

Overview:

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Our client is seeking a dependable and detail-oriented Patient Intake Specialist to support the admissions process for both inpatient and outpatient care. This role is critical to the patient experience, requiring a blend of administrative precision and compassionate communication. The successful candidate will be the first point of contact for many patients and will handle a variety of clerical and registration responsibilities that support hospital operations and compliance with healthcare standards.

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Key Responsibilities:

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• Accurately gather patient information including demographics, insurance details, and required documentation during the registration and admissions process
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• Review and confirm completeness of physicians’ orders, legal consent forms, and insurance authorizations
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• Discuss financial obligations with patients, including co-pays, deductibles, and out-of-pocket costs; clearly communicate payment expectations and options
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• Enter and update data across multiple hospital information systems and ensure proper documentation of all incomplete or pending information
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• Obtain necessary pre-certifications or referrals and follow through with billing or compliance procedures such as ABNs (Advance Beneficiary Notices) when applicable
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• Provide guidance and support to patients and their families regarding the admissions process and insurance-related questions
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• Maintain high-quality customer service standards and promptly escalate unresolved issues to supervisors
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• Respond to incoming calls using scripted responses and provide general assistance or direct inquiries appropriately
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• Adhere strictly to hospital safety, privacy, and compliance policies and protocols
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• Complete all shift responsibilities accurately and within required timeframes
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Minimum Requirements:

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• High school diploma or equivalent
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• At least one year of experience in a medical front desk, admissions, or high-volume customer service environment, ideally within healthcare
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Preferred Qualifications:

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• Previous experience in hospital registration or patient access services
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• Working knowledge of healthcare terminology and insurance procedures
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• Proficiency in typing (minimum 35 words per minute)
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• Familiarity with Medicare compliance and related documentation
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Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared by a member of our team.