Behavioral Health, Billing, Customer Support/Service, Demographics, Organizational Skills, Patient Admissions, Process Management, Psychiatry and Mental Health, Telephone Skills, Utilization Management
Admissions Coordinator
Legacy Healing Center is seeking an Admissions Coordinator who will be responsible for working directly with prospective patients and families on inquiry/intake calls, and coordinates patient screenings and admissions. He/she provides pertinent information to utilization reviewers.
Responsibilities include:
- Answers inquiry calls efficiently and courteously
- Answers any questions callers may have that are of a non-clinical nature; appropriately transfers calls if clinical issues arise
- Completes inquiry call forms
- Coordinates and schedules prospective patient screenings
- Coordinates and processes all admissions to the facility
- Responsible for obtaining demographic and financial information during inquiry calls
- Forwards financial coverage information to billing unit, verifying insurance information as necessary • Maintains the Inquiry Call Disposition Log and follows up accordingly
- Responsible for mailing program literature when requested
- Ensures the clinical and financial screening criteria have been met prior to admission
- Able to recognize and assist in crisis situations and provide interventions based on training and experience
- Provides community awareness education and in services on behalf of facility as assigned
- Minimum of 1 years experience in mental health/behavioral health field is preferred
- Exceptional customer service skills
Our company is Joint Commission accredited and fully licensed by the State of Florida.
Our competitive compensation and excellent benefits package for full time employees includes: Health • Vision and Dental Insurance • Supplemental Insurance • 401(k) Plan • Paid Time Off (PTO) Plan The We are an Equal Opportunity Employer and maintains a Drug Free Workplace.
Job Type: Full-time