Admissions Coordinator

Admissions Coordinator

Banyan Treatment Centers is seeking a hard-working and driven Admissions Coordinator to join our team. As the first point of contact for individuals seeking life-changing treatment, you will play a critical role in guiding patients and families through the admissions process with professionalism, empathy, and expertise—while keeping the pace, accuracy, and urgency that admissions demands.

This is a fast-paced, high-energy role for someone who thrives under pressure, stays focused in a high-volume environment, and takes pride in getting the details right. The Admissions Coordinator plays a critical role in helping patients access care by conducting clinical pre-screening, verifying insurance benefits, completing documentation, and coordinating with internal teams to ensure timely and appropriate placement.

Reporting To: Admissions Manager

Schedule: Full-Time

Location: Pompano Beach, FL (On-site)

Patient Communication & Engagement

• Respond to inbound calls, chat inquiries, and emails from individuals seeking treatment.
• Provide clear, supportive guidance regarding Banyan's programs and the admissions process.
• Maintain compassionate and professional communication when assisting individuals and families in urgent or emotional situations.

Clinical Pre-Screening & Intake Support

• Conduct initial clinical pre-screening to help determine appropriate levels of care.
• Gather accurate patient information and ensure all required details are documented.
• Collaborate with admissions and clinical teams to support appropriate placement and a smooth intake experience.

Insurance Verification & Documentation

• Verify insurance benefits and review private pay options when needed.
• Complete accurate data entry across multiple systems and platforms.
• Maintain organized records and ensure required documentation is collected to support timely admissions.

Collaboration, Accuracy & Compliance

• Work collaboratively with internal departments to ensure seamless coordination and patient transitions into care.
• Support a patient-first experience through attention to detail, follow-through, and clear communication.
• Uphold confidentiality and adhere to HIPAA standards in all interactions and documentation.

Qualifications

• High school diploma/GED or higher.
• Previous experience in healthcare, customer service, admissions, or behavioral health.
• Familiarity with substance use treatment and/or recovery-based programming (including 12-step principles) is a plus.
• Familiarity with Salesforce and/or Kipu EMR preferred.
• Experience completing verification of benefits (VOB) to support timely and accurate treatment admissions is strongly preferred.
• Strong written and verbal communication skills with a high level of professionalism and attention to detail.
• Ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy.
• Ability to remain calm and solutions-focused when supporting individuals and families during high-stress situations.
• Ability to maintain confidentiality and follow all HIPAA and regulatory guidelines.

Why Join Banyan Treatment Centers?

• Join a mission-driven, nationally recognized organization accredited by The Joint Commission and supported by TPG's Rise Fund.
• Help individuals and families take the first step toward healing through compassionate, accurate admissions support.
• Gain specialized experience in clinical screening, insurance verification, and intake coordination in a behavioral healthcare setting.
• Enjoy comprehensive benefits (full-time eligible), including medical, vision, and dental insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

If you're passionate about helping individuals access life-changing care and providing a supportive first experience in recovery, apply today and join Banyan Treatment Centers.

EOE

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.