Memorial Hermann Surgery Center, Woodlands Parkway is hiring a Admissions Coordinator
No Weekend, No Holiday, No Call!
Memorial Hermann Surgery Center, Woodland Parkway is seeking a motivated Admissions Coordinator to join our team. We have 4 OR rooms and 1 treatment room. We perform outpatient surgical procedures in Orthopedics, Neurology, ENT, Pain Management, Podiatry, Plastic Surgery. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.
Job Summary: Under the direction of the Business Office Manager, this position is responsible for daily maintenance of the patient registration, patient check in, collections of financial responsibility and all aspects of the patient access process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors' offices and scheduling staff. The Registration Coordinator interfaces with patients and families, physicians and staff; admit patients and process their paperwork, update patient demographics/information in the PAS system, collect monies due and document in the PAS billing system. Answers main switch board of all incoming calls and transfers calls to correct department and/or staff member.
Successful candidate will possess outstanding leadership, communication, multi-tasking abilities and outstanding customer service skills as well as the ability to diffuse conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.
DUTIES AND RESPONSIBILITIES:
Sets priorities and organizes work
Answers heavy incoming phone calls
Admit patients and process admission paperwork
Verifies information being entered into the PAS system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
Ensuring all necessary paperwork for any patient 'add-on' is received by the appropriate staff
Communicates changes to schedule to appropriate staff
Ensures all required fields in Cerner are completed prior to admitting patient
Works closely with PAT Coordinator and clinical staff to avoid equipment or supply conflicts
Cross trains with other areas within the Business Office
Completes consents and ensures accuracy before submitting to the chart builder
Promote positive relationships with patients, family members, working peers, and physicians throughout the hospital
Qualifications
High School Diploma or equivalent required
Minimum 2-4 years of hospital or medical office experience required
Must be able to communicate verbally and non-verbally in a professional way
Ability to use time wisely in preparing work area to meet high-paced demand
Show a genuine desire to work and improve the hospital as a whole
Professional appearance
Strong medical terminology
Must demonstrate excellent phone etiquette and exceptional customer service skills
Must be able to type 45 wpm
Must have the skills necessary to operate office equipment that are required to fulfill job duties
What We Offer
As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:
Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
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Strength in Numbers
United Surgical Partners International (USPI) and Tenet have combined forces to create the nation’s largest ambulatory surgery provider. Our combined network of exceptional surgical and imaging facilities includes approximately 20 imaging centers, and over 265 short-stay surgical facilities. Together, our partnerships include 50 health systems and more than 4,000 physicians.
Nationwide Experience
Our partners deliver high quality ambulatory solutions in safe, efficient and caring USPI facilities in communities of every size across 29 states. Our physician partners are focused on providing quality patient care, in part because they are invested in their USPI facility. We provide the infrastructure and support they need to perform their best. This is one of the advantages of partnering with USPI.
Quality Patient Services
We share a vision with our physician and health system partners. Our goal is to provide the quality of healthcare services we would insist upon for our own families. Since our founding in 1998, this goal has helped us grow exponentially. Today, our strategic joint venture with Tenet establishes USPI as one of the nation's leading providers of ambulatory solutions.
Operating Excellence
Our size and experience in developing and operating ambulatory facilities and strategic vision allow our facilities to achieve both high patient satisfaction and solid financial results. Moreover, because we engage physicians in the governance and growth of the facility, we also achieve excellent clinical outcomes.