Behavioral Health, Cadence, Clinical Assessment, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Dental Insurance, Detail Oriented, Documentation, Documentation Standards, Financial Management, Follow Through, Healthcare, Interpersonal Skills, Lead Management, Leadership, Logistics, Metrics, Multitasking, Onboarding, Organizational Skills, Outpatient Care, PHP Scripting Language (PHP Hypertext Preprocessor), Patient Admissions, Patient Care Authorizations, Process Improvement, Psychiatry and Mental Health, Quality Management, Retirement Plan, Salesforce.com, Team Player, Time Management, Vision Plan, Website Conversion
Welcome to Your Behavioral Health (YBH). Our mission is to guide individuals through the intricate landscape of behavioral health, ensuring that expert support is not only available but also easily accessible. At YBH, we pride ourselves on being a centralized hub teeming with resources designed to aid clients and their families in pinpointing the optimal support tailored to their distinct needs and aspirations for well-being.
Position Overview
Your Behavioral Health is seeking a highly organized, patient-focused Admissions Coordinator to support our intake and admissions operations across mental health and substance use programs. This role is critical to ensuring timely, efficient, and high-quality client intake—from initial inquiry through admission—while supporting census growth and conversion goals at our sister company Clear Behavioral Health.
The Admissions Coordinator will work closely with clinical teams, and leadership to manage inbound leads, coordinate assessments, and ensure seamless client onboarding.
Key Responsibilities
Intake & Lead Management
- Serve as a primary point of contact for inbound inquiries (phone, web, referral sources)
- Respond promptly to new leads and ensure timely follow-up
- Collect and document patient information accurately in CRM systems (Salesforce or equivalent)
- Triage inquiries to determine appropriate level of care and program fit
Admissions Coordination
- Schedule and coordinate clinical assessments with providers
- Ensure all required documentation is completed prior to admission
- Verify insurance benefits and communicate financial responsibilities
- Coordinate admission logistics across residential, PHP/IOP, and outpatient programs
Conversion & Performance Support
- Track leads through the admissions funnel and support conversion efforts
- Maintain consistent follow-up cadence with prospective patients and referral sources
- Assist in managing open leads, ensuring no missed opportunities
- Support team goals related to admissions volume, conversion rates, and response times
Cross-Functional Collaboration
- Partner with clinical, outreach, and operations teams to ensure appropriate placement
- Communicate effectively with Program Directors and care teams regarding incoming admissions
- Participate in daily or weekly pipeline reviews and admissions meetings
Process & Quality Improvement
- Support adherence to admissions workflows and documentation standards
- Identify opportunities to improve intake efficiency and patient experience
- Assist with call quality, documentation accuracy, and operational consistency
Qualifications
Required
- Strong communication and interpersonal skills, especially in high-empathy environments
- Ability to manage multiple priorities in a fast-paced, metrics-driven setting
- High attention to detail and organizational skills
Preferred
- Experience in behavioral health, substance use treatment, or healthcare admissions
- Understanding of insurance verification and benefits
- Familiarity with different levels of care (Detox, Residential, PHP, IOP, OP)
- 1–3 years of experience in admissions, intake coordination, healthcare operations, or related field
- Experience working with CRM systems (Salesforce strongly preferred)
Key Competencies
- Patient-centered mindset
- Sense of urgency and responsiveness
- Data-driven and process-oriented
- Strong follow-through and accountability
- Team collaboration
Performance Expectations
- Timely response to inbound leads and inquiries
- High-quality documentation and CRM accuracy
- Consistent follow-up to support conversion goals
- Contribution to admissions volume and census targets
- Adherence to workflows and operational standards
Benefits:
- Medical, dental, and vision insurance
- Life and disability coverage
- Retirement plan
- Paid sick, time off, and holidays
- Employee Assistance Program
- Professional development opportunities
- Other company - sponsored wellness or support programs
Pay: $25-$30 per hour depending on experience.
Schedule: Fully in-person in Torrance. Monday through Friday.